Do you want the box set contents to always be visible?

If so: On the top of profiler > Tools > Options > Display > Tick Auto-Expand Box Sets > Okay.

The first thing I would suggest... and this is any time profiler is doing anything that seems odd... do a database repair.

Under: Tools -->Options-->Utilities

Edit:
I see you done this already. Not sure what else to try. I would wait a little while for any other suggestions... and then open a support ticket with Invelos.

I don't see any plus sign. Did you entry the child profile under the box set contents of the parent profile?
I would presume a number of the films in this collection have already contributed.
I just check the list of films in this collection and most have been in the online db one way or another.

If as states the profile is not there then you have to build them yourself.

Once you have the parent profile, can build its children profiles, if a profile for a film is already been contributed you can down load it, else you'll have to build. If the film exists you can use it as a basis for your child profiles. I do this all the time. Any I collected with a UPC, I change to use the disc ID.
If you use an existing profile try use one from your location or your will have to correct that also.

Any profile you get from the online db, you should verify as to its correctness.

I have over 3,200 parent profiles with over 12,500 child profiles they work just fine.
In fact I parent profiles under parent profiles for some total collection yearly TV series.
In the last week I've added 68 profiles, 18 I had to build. I have 12 more to complete this weeks bounty.

You can always check if a profile in your db has been contributed by clicking on disc image with the children,(View Contributors) , it is under the General info section of a profile. If no name come up it is not in the db.

To find the names of parts of a profile, click of View at he top of the profile, set View All Profile Handles.

Quoting DJ Doena:

Quote:
I think you all misunderstood the OP's problem:

a) He already has existing box sets (as seen in the first screenshot with the Superman box)

I see that box set on the forum post but when I look at his collection the Warner Bro. box set is not there. I can see other DVDs from the screen shot but not that one. Why? Maybe that is part of the problem.

If you have done reasonable due diligence (DB repair, reboot PC, use Forum, etc.), IMHO you are justified in opening a Trouble Ticket (oh, I see Lithurge akready covered that ... sorry).

Quoting espen-4:

Quote:

Kathy: My latest version of my collection is now online with Best of Warner Brothers.

Thank you - I wanted to download the DVD to see if I got the data correctly.

But when I plug in the UPC the parent profile is not in the database so I can't check.

The only other fix I can think of is to: Tools > Options > Online > Tick Alternative Internet connection method > Okay.

I would then do another database repair and see if that fixes the problem. If not, I would open up a support ticket for assistance.

Good luck.

hi,

I tried adding an extra movie into another box set (Superman box set). Result was that only the movies that had previously been entered into the box set showed up when I pressed "+" in the list. So, it is not about a box set specific profile, but a bug in the program.

But I have also discovered that the "+" comes and goes next to Best of Warner Bros box set, so yet another sign that there is a bug.

Quoting espen-4:

Quote:
hi,

I tried adding an extra movie into another box set (Superman box set). Result was that only the movies that had previously been entered into the box set showed up when I pressed "+" in the list. So, it is not about a box set specific profile, but a bug in the program.

But I have also discovered that the "+" comes and goes next to Best of Warner Bros box set, so yet another sign that there is a bug.

As Kathy says you're the only person reporting the issue which suggests it's not necessarily a bug, but might be caused by some corruption of your local install.

Have you tried the suggestions I made? Would suggest it might also be worth uninstalling (including deletion of database files etc... after backing up) and reinstalling to see if it fixes it.