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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next
Back-up/Restore failed! Help!
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DVD Profiler Unlimited RegistrantChazcdc54
Registered: March 19, 2007
United States Posts: 299
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I just purchased a new desktop this month with Windows 7 Home Premium. I had remembered to back up my data earlier last week prior to swapping out the system.  I downloaded and re-installed the latest version and entered my unlimited reg key.  Everything went fine until I tried to import and restore my previous back up. I got the following error:

"access violation at address 0041AD0D in module 'dvdpro.exe' read of address 00000000"

Can anyone tell me how to resolve this so I can restore my library? This is rather frustrating. 
DVD Profiler Desktop and Mobile RegistrantDr. Killpatient
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Registered: May 19, 2007
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United States Posts: 5,917
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Is your backup file located in the C:\ directory?  Try moving it to your desktop and restoring from there.  DVD also prompts to keep a backup copy of your previous backup file if you overwrite it, maybe that one will load once you change the file extension to dpb?
DVD Profiler Unlimited RegistrantStar ContributorGSyren
Profiling since 2001
Registered: March 14, 2007
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Sweden Posts: 4,625
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If all else fails, you can download your online collection. It won't give you everything that the "real" backup would, but it will restore your collection.
My freeware tools for DVD Profiler users.
Gunnar
DVD Profiler Unlimited RegistrantChazcdc54
Registered: March 19, 2007
United States Posts: 299
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Quoting Dr. Killpatient:
Quote:
Is your backup file located in the C:\ directory?  Try moving it to your desktop and restoring from there.  DVD also prompts to keep a backup copy of your previous backup file if you overwrite it, maybe that one will load once you change the file extension to dpb?


Thanks very much! Moving it to the desktop worked though I'm not sure why. I guess I will have to remap my backup destination by manually setting up my backups to my preferred location: my secondary drive D: where I copied over a great many of my datafiles from the old system. 
DVD Profiler Desktop and Mobile RegistrantDr. Killpatient
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Registered: May 19, 2007
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United States Posts: 5,917
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When you mentioned that you have a new system, I figured that you may be running Windows 7.  Win7 locks down access to the root directory and cause issues considering that DVDP defaults to the root directory.

I'll post a note about this in the beta forum.
DVD Profiler Unlimited RegistrantChazcdc54
Registered: March 19, 2007
United States Posts: 299
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Yes, you are right I'm running Windows 7 Home Premium 64-bit.  This lock down, is this something that can be disabled/bypassed? I admit I'm not knowledgable about this area. Is there something I should be aware of interactively going forward?
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