Hello Folks,

I just installed the new version 3.7.1 Built 1436 on Windows 7 and get the following error message on startup.
Since this is a new installation there is now database to be reconfigured - but I tried even that.
The same built is running in a Winows XP VMware without any problems...
Any ideas?

Best regards and a very merry christmas to all of you...

-pulped


EurekaLog 6.0.21

Application:
-------------------------------------------------------
  1.1 Start Date      : Sun, 26 Dec 2010 12:55:41 +0100
  1.2 Name/Description: dvdpro.exe - (DVD Profiler)
  1.3 Version Number  : 3.7.1.1436
  1.4 Parameters      :
  1.5 Compilation Date: Tue, 21 Dec 2010 02:13:53 +0100
  1.6 Up Time        : 4 seconds

Exception:
------------------------------------------------------------------------------------------------------------
  2.1 Date          : Sun, 26 Dec 2010 12:55:45 +0100
  2.2 Address      : 00AB9DC3
  2.3 Module Name  : dvdpro.exe - (DVD Profiler)
  2.4 Module Version: 3.7.1.1436
  2.5 Type          : EAccessViolation
  2.6 Message      : Access violation at address 00AB9DC3 in module 'dvdpro.exe'. Read of address 00000208.
  2.7 ID            : C5AD
  2.8 Count        : 1
  2.9 Status        : New
  2.10 Note        :

User:
-------------------------------------------------------
  3.1 ID        : ds
  3.2 Name      : admin
  3.3 Email    :
  3.4 Company  :
  3.5 Privileges: SeIncreaseQuotaPrivilege        - OFF
                  SeSecurityPrivilege            - OFF
                  SeTakeOwnershipPrivilege        - OFF
                  SeLoadDriverPrivilege          - OFF
                  SeSystemProfilePrivilege        - OFF
                  SeSystemtimePrivilege          - OFF
                  SeProfileSingleProcessPrivilege - OFF
                  SeIncreaseBasePriorityPrivilege - OFF
                  SeCreatePagefilePrivilege      - OFF
                  SeBackupPrivilege              - OFF
                  SeRestorePrivilege              - OFF
                  SeShutdownPrivilege            - OFF
                  SeDebugPrivilege                - OFF
                  SeSystemEnvironmentPrivilege    - OFF
                  SeChangeNotifyPrivilege        - ON
                  SeRemoteShutdownPrivilege      - OFF
                  SeUndockPrivilege              - OFF
                  SeManageVolumePrivilege        - OFF
                  SeImpersonatePrivilege          - ON
                  SeCreateGlobalPrivilege        - ON
                  SeIncreaseWorkingSetPrivilege  - OFF
                  SeTimeZonePrivilege            - OFF
                  SeCreateSymbolicLinkPrivilege  - OFF

Active Controls:
-------------------------------
  4.1 Form Class  : TfrmSplash
  4.2 Form Text    :
  4.3 Control Class: TfrmSplash
  4.4 Control Text :

Computer:
--------------------------------------------------------------------------------------------------------
  5.1 Name          : NB-DSC
  5.2 Total Memory  : 1942 Mb
  5.3 Free Memory  : 277 Mb
  5.4 Total Disk    : 232,79 Gb
  5.5 Free Disk    : 61,72 Gb
  5.6 System Up Time: 20 hours, 17 minutes, 15 seconds
  5.7 Processor    : Intel(R) Core(TM)2 Duo CPU    P8600  @ 2.40GHz
  5.8 Display Mode  : 1680 x 1050, 32 bit
  5.9 Display DPI  : 96
  5.10 Video Card  : Mobile Intel(R) 4 Series Express Chipset Family (driver 8.15.10.1872 - RAM 747 MB)
  5.11 Printer      : Brother HL-4040CN (driver 6.1.7600.16385)

Operating System:
-----------------------------------
  6.1 Type    : Microsoft Windows 7
  6.2 Build # : 7600
  6.3 Update  :
  6.4 Language: German
  6.5 Charset : 0

Network:
---------------------------------------------------------------------------------------------------------------------------
  7.1 IP Address: 000.000.000.000 - 000.000.000.000 - 000.000.000.000 - 192.168.020.020 - 169.254.186.237 - 192.168.060.001
  7.2 Submask  : 000.000.000.000 - 000.000.000.000 - 000.000.000.000 - 255.255.255.000 - 255.255.000.000 - 255.255.255.000
  7.3 Gateway  : 000.000.000.000 - 000.000.000.000 - 000.000.000.000 - 192.168.020.003 - 000.000.000.000 - 000.000.000.000
  7.4 DNS 1    : 000.000.000.000 - 000.000.000.000 - 000.000.000.000 - 010.010.001.001 - 000.000.000.000 - 000.000.000.000
  7.5 DNS 2    : 000.000.000.000 - 000.000.000.000 - 000.000.000.000 - 000.000.000.000 - 000.000.000.000 - 000.000.000.000
  7.6 DHCP      : ON              - ON              - OFF            - ON              - OFF            - OFF

Try running a database repair. If it still doesn't start, run database repair again until it runs without showing any errors.

If it still doesn't start after 2 or 3 repairs. Try starting DVDPro in diagnostic mode by holding the shift key when launching. Run it without any plugins.

Select the View menu then Save Layout...

Your layout may be linked to a plugin that is not supported in the update. Try disabling them one by one.

Uninstall the program, then go to the folder holding your database, and delete the layouts folder to make sure the corrupt layout is gone.

Then re-install the application. Uninstalling the application won't delete your database, but if you want to be safe, make a copy of the DVD profiler folder holding your database. If you used the default, it will be in your My Documents folder.