Hi.  When trying to add new DVD's to my collection, I fire up 'add new dvd' button, 'Internet database Connection' window opens and starts checking but it keeps hanging on the 'online profile list'. If I cancel, it closes the program.

Have tried uploading connection to data base no problem so its not internet issue.

Have tried reinstalling software but no change.

Any ideas?  Am currently unable to update or upload any new entries.  Been like this for a week or so now.

Thanks oh wise ones...

TC

Maybe a recent automatic update of your virus-scanner/firewall that has set the settings to block the Internet access for DVD Profiler?

Quoting Corne:

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Maybe a recent automatic update of your virus-scanner/firewall that has set the settings to block the Internet access for DVD Profiler?

I'll check.

Quoting tcremote:

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Quoting tcremote:

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Quoting Corne:

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Maybe a recent automatic update of your virus-scanner/firewall that has set the settings to block the Internet access for DVD Profiler?

I'll check.

Tried turning off Firewall, made invelos 'an exception', cant see anything obvious in the Avast security settings.... When the Database connection comes up, the top green bar flashes accross twice very quickly (so I guess its connected) but it just hangs on the third trip ('online profile list')  First two flash by too quickly to note what they are.

Plan 23 anyone?

Odd thing is, worked fine up until last Sunday.  Could be be a size thing?  I have 2011 entries at last count.

Quoting Corne:

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Quoting tcremote:

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Quoting tcremote:

Quote:
Quoting Corne:

Quote:
Maybe a recent automatic update of your virus-scanner/firewall that has set the settings to block the Internet access for DVD Profiler?

I'll check.

Tried turning off Firewall, made invelos 'an exception', cant see anything obvious in the Avast security settings.... When the Database connection comes up, the top green bar flashes accross twice very quickly (so I guess its connected) but it just hangs on the third trip ('online profile list')  First two flash by too quickly to note what they are.

Plan 23 anyone?

Could it be your Internet provider blocking it?

How would one know?  I'm not at the office so no 'company' filtering going on.

Well thanks for the suggestion anyway.  I was trying to insert a snapshot of the window that keeps hanging into the reply.  I get as far as and 'explorer user promt' opening up which may as well be chinese!  Any idea hoe to do that?

Quoting Corne:

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Sorry I'm out of solutions/suggestions 

Me 2, so I'd suggest to open a support ticket. (Contact us at the bottom of the page)

Quoting tcremote:

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Thanks for your input.  FYI, I left it 'hanging' for a few hours this morning and it seems to have sorted itself out! Suddenly worked.  No idea why.

Strange solution, but glad to hear it works again.