| Author |
Message |
| Registered: January 17, 2008 | | Posts: 5 |
| | Posted: | | | | Hi,
I have the latest version 3.6.1 (build 1392) installed but the program hangs on startup. The "eye" screen looks like everything is ok but then it just hangs. I have tried to uninstall and reinstall but no luck. I reinstalled a previous version 3.5.1 (build 1252) which starts fine, however with this version when I try to download the online database I get an error message once the download is complete saying that the file is a newer version and I need to upgrade.
I am using Windows 7 Home version. Any help would be greatly appreciated. |
|
| Registered: March 14, 2007 | Reputation:  |  Posts: 950 |
| | Posted: | | | | Worth a shot...suspend your anti-virus program and see if it loads then. If it loads with it shut down, most of the time you can add it to the program's safe list. Hope this helps! | | | | Lori |
|
| Registered: January 17, 2008 | | Posts: 5 |
| | Posted: | | | | Thanks, but I did try that, I even uninstalled the anti-virus program just to make sure but still no luck. |
|
| Registered: March 14, 2007 | Reputation:  |  Posts: 6,741 |
| | Posted: | | | | try to start it with holding down ctrl-alt-shift while the splash screen is visible. This prevents any plugins and other stuff from being loaded. | | | Karsten
DVD Collectors Online
 |
|
| Registered: January 17, 2008 | | Posts: 5 |
| | Posted: | | | | No luck with holding down the ctrl-alt-shift keys either. I have even tried a registry cleaner after uninstalling and before reinstalling again but it still hangs on startup. |
|
| Registered: May 19, 2007 | Reputation:  | | Posts: 6,730 |
| | Posted: | | | | Please try a database repair via Windows "Start -> Programs -> DVD Profiler -> Database Repair Utility" and see if this helps. | | | It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?
Registrant since 05/22/2003 | | | | Last edited: by Lewis_Prothero |
|
| Registered: January 17, 2008 | | Posts: 5 |
| | Posted: | | | | Unfortunately that did not work either. |
|
| Registered: January 1, 2009 | | Reputation: | | Posts: 3,087 |
| | Posted: | | | | | | | | Last edited: by VirusPil |
|
| Registered: January 17, 2008 | | Posts: 5 |
| | Posted: | | | | Thank you! You are a genius, I deleted the layout and everything is working fine again. Thanks to everyone for your help. |
|
| Registered: January 1, 2009 | | Reputation: | | Posts: 3,087 |
| | Posted: | | | | Quoting mjcooper: Quote:
... You are a genius, ... Not really. Without the help of TomGaines at my same probleme, I wouldn't have been able to forward the solution to you.  |
|