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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next
Unable to connect to DVD Profiler Online
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DVD Profiler Desktop and Mobile RegistrantEvo2Me
Registered: March 15, 2007
Posts: 128
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For the past several days - after not having connected to my online profile in some months - I am unable to get a connection to Invelos from within DVD Profiler. Neither to my own collection nor to check for updates [though I just saw I am running the latest release]. While trying to connect I got a 'Socket error 10030' [not quite sure the number is fully correct], which then couldn't be sent via automatic error report - as no connection to the Invelos server was possible.

Did I miss anything important? How to solve this?

[Edit]
a) It's Socket error 10013. Access denied.
b) I didn't change any settings in the firewall between last time it worked [beginning of May this year] and now.
c) DVD Profiler is allowed to connect outbound and inbound.
 Last edited: by Evo2Me
DVD Profiler Desktop and Mobile RegistrantStar ContributorStaid S Barr
Registered: Oct 16, 2003
Registered: May 9, 2007
Netherlands Posts: 1,536
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Looks like a firewall problem. Try turning that off, momentarily anyway.
Hans
DVD Profiler Desktop and Mobile RegistrantEvo2Me
Registered: March 15, 2007
Posts: 128
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Curiously it turns out that the firewall is the culprit, switching it off completely gives me access. Baffled - and currently no idea how to get DVDProfiler to connect with firewall switched on ...

[Edit]
What a day ...

OK, which port does DVD Profiler use/expect?
 Last edited: by Evo2Me
DVD Profiler Unlimited RegistrantStar ContributorLewis_Prothero
Strength Through Unity
Registered: May 19, 2007
Reputation: Superior Rating
Germany Posts: 6,730
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Quoting Evo2Me:
Quote:
OK, which port does DVD Profiler use/expect?

Random, according to TCP/IP specifications.

Which firewall are you using? Maybe we can help you with the required settings.
It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?


Registrant since 05/22/2003
DVD Profiler Desktop and Mobile RegistrantEvo2Me
Registered: March 15, 2007
Posts: 128
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F-Secure.
DVD Profiler Unlimited RegistrantStar Contributorwidescreenforever
Under A Double DoubleW
Registered: March 13, 2007
Reputation: High Rating
Canada Posts: 5,491
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I've been having alot of issues lately with F Secure as well.,,  as an example I can not log into  I Tunes until the firewall is turned off.. yet DvD profiler is fine ,. .
In the 60's, People took Acid to make the world Weird. Now the World is weird and People take Prozac to make it Normal.

Terry
DVD Profiler Unlimited RegistrantStar ContributorLewis_Prothero
Strength Through Unity
Registered: May 19, 2007
Reputation: Superior Rating
Germany Posts: 6,730
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Scanning through some forums it seems that F-Secure has some severe problems with their 2010 version.
Couldn't check yet, if there's a newer version (bugfix) of the main-program available, since F_Secure doesn't seem to publish such info on their homepage.

If the options of F-Secure allow you to set predefined general rules for applications try to give DVDProfiler the same rights as a browser would have.

Best option seems to be to completely uninstall F-Secure (WARNING!! Do so only by using the uninstall program you get from the F-Secure support, otherwise you might severely harm your system) and do a reinstall afterwards. If possible, set F-Secure into a "Learn"-mode (usually limited to one week) where it automatically allows all outgoing traffic and learns the necessary rules for this (WARNING!!Do so only on a known healthy system)
It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?


Registrant since 05/22/2003
 Last edited: by Lewis_Prothero
DVD Profiler Unlimited RegistrantStar ContributorDoubleDownAgain
I see better with 'em on
Registered: March 13, 2007
Reputation: Great Rating
Canada Posts: 1,272
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I use Shaw Secure, which is just F-Secure re-branded.  Shaw is my ISP and they provide it as part of my service.  I haven't had any issues with the firewall and don't think I had to add it to any list or open any ports.  I'm at work but I'll take a look at it when I get home.
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DVD Profiler Desktop and Mobile RegistrantEvo2Me
Registered: March 15, 2007
Posts: 128
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DVD Profiler didn't give any trouble even with FS 2010 up until now [see above], it is set to connect freely. The specific error code I get [see above] is for ports, which can be set if one knows which port is used [as you made clear, DVD Profiler flexibly chooses what's available].

F-Secure deploys updates automatically in the background and is usually quite quick to fix problems; any mishap brought by FS to my DVDP connection, I gather, will be dealt with [IOW: for the time being it's just an annoyance].

Thanks for the help so far!
Invelos Software, Inc. RepresentativeForum Moderator
Invelos Forum Moderator
Registered: March 11, 2009
Posts: 211
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To connect to the online server, DVD Profiler uses only port 80.
DVD Profiler Desktop and Mobile RegistrantEvo2Me
Registered: March 15, 2007
Posts: 128
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Thanks, Forum Moderator, good to know and have the port handy.

It seems there had indeed been something wrong with an update of F-Secure this week as not only can I connect to Invelos via DVD Profiler again - after having been asked to allow the connection -, other programs I have to allow anew, too, pointing to another update clearing older authorisations.
DVD Profiler Unlimited Registrantscorpio7
Registered: May 31, 2007
Posts: 2
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Is there a solution for this problem?
I have F-Secure unblocked the main program but connection to the database stil does'nt work.

All help welcome.
DVD Profiler Unlimited Registrantxvsteep
Registered: June 16, 2007
Reputation: High Rating
Posts: 25
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I am having the same problem: not possible to connect to the DB updates (also using F-Secure).
Anybody has a solution ?
DVD Profiler Desktop and Mobile Registrantj.s
Registered: June 29, 2008
Posts: 1
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I had the same problem. But after I defined an entry for "dvdpro.exe"  in f-secure under "settings - Network connections - Application control", everything was fine (out: accept; in: ask)
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