| Author |
Message |
| Registered: April 6, 2007 | | Posts: 2 |
| | Posted: | | | | Since installing DVD Profiler 3.6.1, I have had problems with the update database feature. When I select the feature, it scans my collection, but then hangs up. I get an indication that the scan is 100% complete, but the dialog box showing the profiles that can be updated doesn't open. |
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| Registered: May 9, 2008 |  Posts: 467 |
| | Posted: | | | | If you go to the "Tools menu -> options -> Online" and select "Test Internet Connection" does it work?
If it does not then you may need to look at if you have firewall or anti virus software installed that may be blocking it.
If it does connect then I would try a data base repair: "Tools menu -> options -> Utilities -> Repair Profile Database"
Tom |
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| Registered: May 19, 2007 | Reputation:  |  Posts: 6,730 |
| | Posted: | | | | Tom is correct.
Database Repair usually fixes this. | | | It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?
Registrant since 05/22/2003 |
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| Registered: April 6, 2007 | | Posts: 2 |
| | Posted: | | | | Database repair fixed it. Thanks for the help, guys! |
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| Registered: June 11, 2007 |  Posts: 7 |
| | Posted: | | | | i have the same problem , i did the repair but it's not working , profile updating doesn't work , when i start the program i get a red cross , then the search starts and the outcome is that there are no updating profiles available....and there are... |
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| Registered: April 17, 2007 | | Posts: 2 |
| | Posted: | | | | it might be a bigger problem, since I'm having it too (even after a database repair) |
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| Registered: November 17, 2008 | | Posts: 2 |
| | Posted: | | | | Hi,
the same with me (and my DVD Profiler).
Internet works fine (Test in DVD Profiler works also).
Database Repair -> I tried it two times
Online Update -> red cross (for a half of a second (so i cannot read anything)), no updates found
So there is a problem...
I also use the newest 3.6.1 build.
Best regards,
Oliver |
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| Registered: March 22, 2007 | | Posts: 4 |
| | Posted: | | | | Same problem here. Database repair has no effect - and connection test is o.k. |
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| Registered: March 13, 2007 | Reputation:  |  Posts: 906 |
| | Posted: | | | | Quoting panzera: Quote:
then the search starts and the outcome is that there are no updating profiles available....and there are... Are you sure there are updates available? Cause no updates has been released since 18th of May | | | 
The colour of her eyes, were the colour of insanity |
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| Registered: May 27, 2007 | | Posts: 2 |
| | Posted: | | | | I have the same problem and followed all the suggestions list, and it still does not work.
As well I am not able to add any DVD's "unable to download"
Last week everything worked fine.
Please help if possible |
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| Registered: March 18, 2007 | Reputation:  | | Posts: 6,456 |
| | Posted: | | | | On my Vista System, I look in this folder:
C:\Users\MediaDogg\AppData\Local\DVD Profiler
And I see:
OnlineList.dod
OnlineListSel.dod
When I remove or rename those files, then do Online Refresh, they come back after a healthy download. Maybe the same will work for you?
Make sure you save the old files just in case - if you still can't connect, your files were probably OK and you can put them back and continue your research for the real problem (probably antivirus software and/or firewall). | | | Thanks for your support.
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Hey, new product!!! BDPFrog. | | | | Last edited: by mediadogg |
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| Registered: June 11, 2007 | | Posts: 7 |
| | Posted: | | | | i'ts not the antivirus or firewall that is causing the problem because the program runs entirely , but when you start the program for updating the profiles you get a red cross and after that the program search for profile-updates and the result is that there are no updates.....but there are because when i go to the profilersite and to the database-updates i have the whole week every day a few updates of the profiles and pictures that are available and added to the database..... |
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