So I wanted to add new dvd's  to my profile and stated  update the list which goes fine. Then you expect the pop-up to come where you can add dvd's to your collection.

Well it should happen but it doesn't. neither will the options window open. All other pop-ups just shows up like the should except those 2.

What happens is nothing. After 30 seconds or so when you click anywhere on the window you get the not responding text next to the title and you get the white alpha blend over the program. If you do nothing you can wait till Christmas because nothing will happen. ESC doesn't do a thing only the X button will give you the usual windows pop-up of continue to wait till it responds or to close the program.

So what have I done to try and solve this (along with support)

Repair the database
download new database (also with CTRL)
Re-install dvd profiler with preserving collection
Re-install dvd profiler without preserving collection and removing all previous DVD profiler files on the system (this includes the ones in my user directory)
I even went as far as making a fresh windows 7 x64 install with a fresh dvd profiler installation.

Everything except the new window 7 install has even been done multiple times.

Every time it is treated as a user error now it goes as far as a hardware issue according to Invelos which is strange since it's the only program not working on a 3 month old PC. All they say is that it's not a program error.

The stuff I use
Intel i7 920
12 GB DDR3 memory
Gigabyte GA-X58-UD7
160 GB Intel Postville SSD connected to the Intel ICHR10 controller
Ati 5870 videocard
Windows 7 x64 UK Ultimate
DVD Profiler 3.6.1 build 1392

Sorry to disappoint you but it will not show a second window in the preview mode or in the list.

I know exactly what you mean. The fact is that the pop-up is a second window however Windows groups it's windows.

If you open IE 3 times you get 3 windows in the preview. In the case of dvd profiler you should get a window of the main screen and a window of the pop-up in preview. This however is not the case.

well I ain't getting it here. After a second reinstall I got it working for a few days and now the same issues.

Add a new dvd goes into not responding mode
going to the options means program will not respond
double clicking on a blu-ray in the list means program not responding.
It even goes as far to the point that the window will not go away even if I kill in in the task manager. The only way I can get dvdprofiler from my screen is a reboot which is to be frank beyond unacceptable.