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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next
Problem Downloading Images
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DVD Profiler Unlimited Registrantbigdog
Registered: March 20, 2007
Posts: 94
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Ever since the change to a new server I've had a lot of problems connecting to invelos. Up until yesterday I couldn't connect at all and even today it doesn't resolve the IP to it's name. I'm not sure if this is contributing to my problem with DVD Profiler because now when I add a new DVD or update the profiles, it will download the profiles but not the images. I just added a new DVD (well old movie) and there is no image for it. I also tried refreshing my profiles and there were like 35 updated ones with maybe 5 of them having new images, but none of the images downloaded.

Any one else experiencing problems like this?
 Last edited: by bigdog
DVD Profiler Unlimited RegistrantStar ContributorLewis_Prothero
Strength Through Unity
Registered: May 19, 2007
Reputation: Superior Rating
Germany Posts: 6,730
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This should have been solved. (according to this thread)

Check if your PC is connecting to the correct IP (75.125.61.130). If not try the solutions given by Ken Kole in the thread above.
It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?


Registrant since 05/22/2003
DVD Profiler Unlimited Registrantbigdog
Registered: March 20, 2007
Posts: 94
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Thanks for the suggestion but unfortunately the link to that thread doesn't come up (probably related to the same problem).  When I type www.invelos.com into my browser, it shows 75.125.61.30 so it is partially getting there. I did also try to update my online profile and that errors out with a HTTP/1/1 301 Moved Permanently as well as not being able to download images, so I'm guessing there are still some issues somewhere.

I tried flushing the DNS caches on both of my machines as well as the router. I also ran the cache check/refresh app on OpenDNS site (who I use for DNS) so I'm at a loss at what else I can try.
DVD Profiler Desktop and Mobile RegistrantStar ContributorDJ Doena
Registered: May 1, 2002
Registered: March 14, 2007
Reputation: Highest Rating
Germany Posts: 6,741
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Have you checked your hosts file under \windows\system32\drivers\etc if you have an old entry there?
Karsten
DVD Collectors Online

Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,282
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If you type www.invelos.com in your browser and it gets replaced with 75.125.61.30, that means you are not getting the correct IP from your DNS server.  Instead, you are getting the old IP.  The old server is still up for one more month, redirecting to this site.
Invelos Software, Inc. Representative
DVD Profiler Unlimited Registrantbigdog
Registered: March 20, 2007
Posts: 94
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Actually www.invelos.com gets replaced with http://75.125.61.130 so something is not resolving it correctly.

I did look in my hosts file and found 2 entries which I don't recall putting in there for invelos:

74.53.166.114 invelos.com
74.53.166.114 www.invelos.com
DVD Profiler Desktop and Mobile RegistrantStar ContributorDJ Doena
Registered: May 1, 2002
Registered: March 14, 2007
Reputation: Highest Rating
Germany Posts: 6,741
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Please remove all invelos related lines from that file and reboot your PC.
Karsten
DVD Collectors Online

DVD Profiler Unlimited Registrantbigdog
Registered: March 20, 2007
Posts: 94
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removing these entries did fix all the issues with DVD Profiler so thanks all for their help....
DVD Profiler Unlimited RegistrantStar Contributorcvermeylen
Registered: March 13, 2007
Reputation: High Rating
Belgium Posts: 1,946
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Quoting DJ Doena:
Quote:
Please remove all invelos related lines from that file and reboot your PC.


For future reference, and time gain, after modification of the hosts file, you can open a command prompt (by running cmd.exe). If you then execute the command the command nbtstat -R, it will clear your host table in memory and parse the hosts file again. But it's a whole lot faster than a reboot 

You need to type the command with the R capitalized, as the option is case sensitive.
View my collection at http://www.chriskepolis.be/home/dvd.htm

Chris
 Last edited: by cvermeylen
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