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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1 2  Previous   Next
dvd Profiler wont start
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DVD Profiler Unlimited Registrantroflmao
to eq or not to wow?
Registered: June 22, 2007
Posts: 42
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After restoring XP so that the OS will work, now DVD Profiler wont work.  The app almost immediately dies at startup with the following message, "Access violation at address 00AC3244 in module 'dvdpro.exe'.  Write of address 000000014.

i deinstalled the app and reinstalled the app, which did not fix the problem.  I ran the database repair utility which also did not fix the problem.  Any suggestions to fix?

oh, was using reinstall of latest version 3.5.1.
(also... all other windows apps are working.)
 Last edited: by roflmao
DVD Profiler Unlimited RegistrantStar Contributorcvermeylen
Registered: March 13, 2007
Reputation: High Rating
Belgium Posts: 1,946
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Were is your database located. Write access to certain folders may not be allowed, certainly if you are not logged on as administrator.

Try moving it to c:\documents and settings\"username"\My Documents.
View my collection at http://www.chriskepolis.be/home/dvd.htm

Chris
DVD Profiler Unlimited Registrantroflmao
to eq or not to wow?
Registered: June 22, 2007
Posts: 42
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thanks for the suggestion.  checked out path and all files appear fine at, "C:\Documents and Settings\<name>\My Documents\DVD Profiler".  The Databases\Default directory is updated upon a repair database ok.  still dies in about 2 seconds.
DVD Profiler Unlimited RegistrantStar Contributordee1959jay
Registered: March 19, 2007
Reputation: Highest Rating
Netherlands Posts: 6,018
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DVDP requires the Tahoma ttf font to be fully installed. Could that be an issue?
DVD Profiler Desktop and Mobile RegistrantStar Contributorcmaeditor
Registered: April 14, 2007
United States Posts: 433
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Did you Reinstall DVD Profiler after the XP fix?

If all you did was repair the XP install, then you might have lost some registry entries that DVDProfiler looks for. Try uninstalling DVD Profiler and then reinstalling it again.
Chris
DVD Profiler Unlimited Registrantroflmao
to eq or not to wow?
Registered: June 22, 2007
Posts: 42
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It probably is a windows issue, but windows repair ran and it thinks all is well.  I have uninstalled/reinstalled all of dvdprofiler many times.  I removed the program files/dvd profiler directory and data directory prior to reinstall (and after the windows repair).  The tohama font is on the system. 
still dies in about 2 seconds (maybe only 1 second). 

thanks for any suggestions you may have to check out.  (i even tried the debugger option in VS2005, but the exe does not have the files to support that to help out much.)

Any other ideas?
(also... all other windows apps are working.)

checking regedit i found: My Computer\HKEY_CLASSES_ROOT\Applications\DVDPRO.exe with REGSIZ value not set, is that important?  the path is correct if you go down the interface.

i uninstalled the csvplugin, but it was still in the registry.  I removed those elements from the registry and i still get the error.  now i get the address error with value "00ABF1D0".  Is there a way to remove all DVDPro registry entries including plugins, that actually does?  like a strick checkbox or somehting.  Since all is working, EXCEPT, dvdprofiler i was wondering if there is something in the registry to fix?
 Last edited: by roflmao
DVD Profiler Desktop and Mobile RegistrantStar Contributorcmaeditor
Registered: April 14, 2007
United States Posts: 433
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You might also need to run windows update. The repair option might have installed an old version of a file in the OS that DVD Profiler needs to run. I know that DVD Profiler uses the .Net framework, and perhaps the repair broke part of it as well.

http://www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displaylang=en
Chris
DVD Profiler Unlimited RegistrantStar Contributorcvermeylen
Registered: March 13, 2007
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Belgium Posts: 1,946
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The HKEY_CLASSES_ROOT key is not present on my PC either.

To clean the registry, first de-install dvdpro.

Then in HKEY_CURRENT_USER\Software, delete the subtree "Invelos Software".

I believe that is the only entry in the registry. Then re-install the application. Hope that helps.
View my collection at http://www.chriskepolis.be/home/dvd.htm

Chris
DVD Profiler Unlimited Registrantroflmao
to eq or not to wow?
Registered: June 22, 2007
Posts: 42
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ran windows and office update. a few security patches.
uninstalled dvdprofiler, then cleaned system registry.
reinstalled dvdprofiler, dies.  now the address is 00AC3244 in module dvdpro.exe if that means anything.

other than dvdprofiler the system is running great.  any ideas why dvdprofiler wont work?
I installed on a separate system and it worked fine.
DVD Profiler Desktop and Mobile RegistrantDr. Killpatient
Here's my card
Registered: May 19, 2007
Reputation: Highest Rating
United States Posts: 5,917
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Are you installing the app in the default directory?  What directory is it installing to?  Can you create another directory in the same directory (ie: C:\Program Files)?
DVD Profiler Unlimited Registrantroflmao
to eq or not to wow?
Registered: June 22, 2007
Posts: 42
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During uninstall operation (checking all 3 boxes for full removal), i deleted the c:\program files\dvd* directory.  So reinstall was to a 'new' directory down program files (with the same name - default dir name).
So tested for that.  Still fails.  weird.  Unless you are suggesting another directory destination other than default.  i will try and see.
DVD Profiler Unlimited Registrantdavidperez
Registered: March 18, 2007
Posts: 89
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Hey Guys, I have been posting here as well with the same problem. I thought it was that I was running Vista64bit but it seems that its a program issue not an operating system issue. I think that is a coincidence that both me and roflmao installed DVD profiler today and we both are having the same problem. Could it be that DVD Profiler downloads have been corrupted or there is a problem with the program and maybe an update to Windows that might have happended in the last few days. It think its weird that both of us have the same problem, with different systems. One question for roflmao, are you installing then trying to restore from your online database like I am?
DVD Profiler Unlimited RegistrantStar Contributorcvermeylen
Registered: March 13, 2007
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Belgium Posts: 1,946
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I may have another tip for you guys.

When downloading the program, do not run it at the end of the download, but in stead, save it to your desktop.

Then rightclick the installer file, and choose "Run as administrator".
View my collection at http://www.chriskepolis.be/home/dvd.htm

Chris
DVD Profiler Unlimited Registrantdavidperez
Registered: March 18, 2007
Posts: 89
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Thanks cvermeylen, I tried it this morning. It didnt work. I was able to install a fresh, blank copy of DVD Pro and add movies individually, but when I try to download from my online collection it goes berzerk. Any chance the online collections are corrupted? What about downloading the online collection to a file and then adding them to your program, is this possible?
Invelos Software, Inc. RepresentativeGerri Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 524
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I would suggest you submit a support ticket.
Invelos Software, Inc. Representative
DVD Profiler Unlimited Registrantdavidperez
Registered: March 18, 2007
Posts: 89
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Done Gerri, I know these folks are great at getting back to people. So hopefully later this afternoon I should have this problem fixed. I will update everyone.
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