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| Registered: March 15, 2007 | Reputation:  |  Posts: 5,459 |
| | Posted: | | | | Way back in November I opened a support ticket asking Invelos about the Asian name issue. I was hoping to get some official guidance on how to deal with that matter. When the argument started again back in January I noticed that the ticket had been answered on the 14th of January and closed, but when I clicked on it, only my original comment was there. I posted a reply asking where the answer had gone and this seemed to reactivate the ticket as when I returned to the support page the status now said "Pending" (I think). I've just gone back today and again the ticket is marked as answered (dated today) and closed but only my original comment and my reply are showing. Can anyone answer me, how are these support tickets answered - am I supposed to see a reply on screen or are they emailing me and the emails are going astray? I'm seriously confused - I'm assuming someone must be closing the ticket but I'm not seeing any comments but my own.  |
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| Registered: March 13, 2007 | | Posts: 4,596 |
| | Posted: | | | | They're probably closing it because the question you're asking is not considered a "support" issue? | | | | My WebGenDVD online Collection |
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| Registered: March 15, 2007 | | Reputation: | | Posts: 5,459 |
| | Posted: | | | | Well it's a question about how to use the program in a certain situation - that seems technical enough to me.
And if that were the reason, couldn't they just say that? | | | | Last edited: by northbloke |
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| Registered: March 13, 2007 | | Reputation: |  Posts: 3,480 |
| | Posted: | | | | Quoting northbloke: Quote:
Can anyone answer me, how are these support tickets answered - am I supposed to see a reply on screen or are they emailing me and the emails are going astray? I'm seriously confused - I'm assuming someone must be closing the ticket but I'm not seeing any comments but my own. When I've had a support ticket answered, their response was posted below my post, just like a thread or PM. I've tried to contact Invelos/Ken/Gerri by PM and the "Contact Us" link at the bottom of every page. No response. I've given up. | | | ...James
"People fake a lot of human interactions, but I feel like I fake them all, and I fake them very well. That’s my burden, I guess." ~ Dexter Morgan |
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| Registered: March 10, 2007 | | Posts: 4,282 |
| | Posted: | | | | Unfortunately with the volumes of PMs, sometimes they go by the wayside. However, the Contact Us is processed on a regular basis. You should generally get a response within 48 hours. If you didn't, please try again and I'll look out for it.
To the OP, support tickets are handled by a support rep. They should only be closed if the issue is resolved. If it wasn't, please open a new ticket. | | | | Invelos Software, Inc. Representative | | | | Last edited: by Ken Cole |
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| Registered: March 13, 2007 | | Reputation: | | Posts: 3,480 |
| | Posted: | | | | A "Contact Us" has been re-sent. Thanks. | | | ...James
"People fake a lot of human interactions, but I feel like I fake them all, and I fake them very well. That’s my burden, I guess." ~ Dexter Morgan |
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| Registered: March 15, 2007 | | Reputation: | | Posts: 5,459 |
| | Posted: | | | | Quoting Ken Cole: Quote:
To the OP, support tickets are handled by a support rep. They should only be closed if the issue is resolved. If it wasn't, please open a new ticket. Thanks, I'll resend the original as new and ignore the old one. |
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| Registered: March 13, 2007 | | Reputation: | | Posts: 3,480 |
| | Posted: | | | | Quoting m.cellophane: Quote:
A "Contact Us" has been re-sent. Thanks. And reply received. Thanks Ken. | | | ...James
"People fake a lot of human interactions, but I feel like I fake them all, and I fake them very well. That’s my burden, I guess." ~ Dexter Morgan |
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| Registered: May 19, 2007 | Reputation:  |  Posts: 6,730 |
| | Posted: | | | | Could someone please take care of shaunoliver. Obviously he had a paid license from intervocative times but sadly can't remember his account password anymore. As he reports two "Contact Us" attempts remained unanswered. Probably because he sent them in the wrong category, but this man really needs help. | | | It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?
Registrant since 05/22/2003 |
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