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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next
New error message - need help!
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DVD Profiler Unlimited RegistrantPsych1
Registered: June 2, 2007
Posts: 5
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When I open Profiler I get the error message -

[Access violation at address 006DAD64 in module 'dvdpro.exe' Read of address 0000022C]

When I close it another one pops up - I think it pops up as many times as I have films.  I am using the latest beta version but I had the same problem on the earlier version.

Any ideas?
DVD Profiler Desktop and Mobile RegistrantStar ContributorDJ Doena
Registered: May 1, 2002
Registered: March 14, 2007
Reputation: Highest Rating
Germany Posts: 6,744
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Please report this in the Beta Test Forums.
Karsten
DVD Collectors Online

DVD Profiler Unlimited RegistrantStar ContributorLewis_Prothero
Strength Through Unity
Registered: May 19, 2007
Reputation: Superior Rating
Germany Posts: 6,730
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Insufficient data.
Additional information needed:
Which OS and which version?
How did you import your 3.1 data into ver. 3.5?
Did you already try a database repair via Windows "Start -> Programs -> DVD Profiler -> Database Repair Utility"?

For case of emergency: do you have a recent backup (not older than 2 weeks)?
It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?


Registrant since 05/22/2003
DVD Profiler Desktop and Mobile Registrantkdh1949
Have Gun Will Travel
Registered: March 13, 2007
Reputation: High Rating
United States Posts: 2,394
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Quoting DJ Doena:
Quote:
Please report this in the Beta Test Forums.

How do you know it's a problem related to the Beta release?
Another Ken (not Ken Cole)
Badges? We ain't got no badges. We don't need no badges. I don't have to show you any stinking badges.
DVD Profiler user since June 15, 2001
DVD Profiler Desktop and Mobile RegistrantStar ContributorDJ Doena
Registered: May 1, 2002
Registered: March 14, 2007
Reputation: Highest Rating
Germany Posts: 6,744
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Quoting kdh1949:
Quote:
Quoting DJ Doena:
Quote:
Please report this in the Beta Test Forums.

How do you know it's a problem related to the Beta release?

Quoting Psych1:
Quote:
I am using the latest beta version

At least it's still there.
Karsten
DVD Collectors Online

DVD Profiler Unlimited RegistrantPsych1
Registered: June 2, 2007
Posts: 5
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Quoting goblinsdoitall:
Quote:
Insufficient data.
Additional information needed:
Which OS and which version?
How did you import your 3.1 data into ver. 3.5?
Did you already try a database repair via Windows "Start -> Programs -> DVD Profiler -> Database Repair Utility"?

For case of emergency: do you have a recent backup (not older than 2 weeks)?


I'm using Vista-Home Ed. with all the updates
When I updated Profiler all the data was picked up - I don't know how but it's all there
Yes, I tried the repair - same, same
I have a new data backup - thankfully!
DVD Profiler Desktop and Mobile Registrantkahless
TaH pagh taHbe'!
Registered: March 14, 2007
Reputation: Highest Rating
Germany Posts: 17,804
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I suppose it could be an incompatibility to the current layout. (Maybe, because I had similar problems on a XP machine!) 

Are you able to change your layout to default? If not, do a complete uninstall of the profiler and reinstall again. Attention: You might have to re-enter your registration info!

In general the current beta should work on Vista. I'm running Vista Home Premium 32 Bit. No problems here!

HTH!
Thorsten
 Last edited: by kahless
DVD Profiler Unlimited RegistrantStar ContributorLewis_Prothero
Strength Through Unity
Registered: May 19, 2007
Reputation: Superior Rating
Germany Posts: 6,730
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Quoting kahless:
Quote:
I suppose it could be an incompatibility to the current layout. (Maybe, because I had similar problems on a XP machine!) 

Either this or probably a conversion problem of the database.

Please try the following:
- Check if DVDProfiler has writing access to it's default directories by creating a new database.
- Change the layout back to a standard layout via menu "View -> Load Layout ..." if this doesn't help
- Download the latest beta (1239)
- Do a complete uninstall before installing the latest version
- Reenter the registration key
- Import the backup data
It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?


Registrant since 05/22/2003
 Last edited: by Lewis_Prothero
DVD Profiler Desktop and Mobile Registrantkdh1949
Have Gun Will Travel
Registered: March 13, 2007
Reputation: High Rating
United States Posts: 2,394
Posted:
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Quoting DJ Doena:
Quote:
Quoting kdh1949:
Quote:
Quoting DJ Doena:
Quote:
Please report this in the Beta Test Forums.

How do you know it's a problem related to the Beta release?

Quoting Psych1:
Quote:
I am using the latest beta version

At least it's still there.

Quoting Psych1 [also from OP]:
Quote:
but I had the same problem on the earlier version.

I wasn't sure if he meant an earlier Beta version or the 3.1 version.

And isn't the latest version called a "Release Candidate?"
Another Ken (not Ken Cole)
Badges? We ain't got no badges. We don't need no badges. I don't have to show you any stinking badges.
DVD Profiler user since June 15, 2001
 Last edited: by kdh1949
DVD Profiler Unlimited RegistrantPsych1
Registered: June 2, 2007
Posts: 5
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Thank you all for you help with this.

I completely uninstalled the program and all components and reinstalled the latest version and everything seems to be working now
DVD Profiler Unlimited RegistrantStar ContributorLewis_Prothero
Strength Through Unity
Registered: May 19, 2007
Reputation: Superior Rating
Germany Posts: 6,730
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Good to hear that.
It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?


Registrant since 05/22/2003
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