| Author |
Message |
| Registered: November 10, 2007 |  Posts: 2 |
| | Posted: | | | | FAO - Techinical Support Dept.
I have added many DVD's to my collection including the following two:
The Rock - Blu-Ray - 786936726732
Zodiac - HD - 097361313344
I had noticed that whilst running "Refresh Updated Profiles from Invelos..." I would received the above error message however I just cancelled the update (or unchecked these two films pre-update) and all was fine.
Today I noticed that for some reason the thumbnail images associated with these films, in my database, had changed (one to 300 and the other to Mad Max) although the full size image was correct. I therefore deleted them from my collection.
Obviously I am unable to re-add them due to the above error message and the word "Failed" against the profile download (the images appear to download OK).
To pre-empt some of your possible questions/solutions:
1. I am running the latest version of the software
2. I have turned off any firewalls or protection software i.e. AV etc. to test and the problem still occurs.
3. To date of my many 100's of DVD's only these two have a problem.
4. They downloaded fine in the past and only appear to have become an issue since the profile was updated.
5. I have tried to search your forums however the search 'times out'.
Is it possible that these two profiles are somehow corrupted within your master database?
Can you please investigate and advise at your earliest convenience.
Many Thanks |
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| Registered: March 13, 2007 | | Posts: 1,279 |
| | Posted: | | | | I'm not technical support.
However I've just added and refreshed both titles to my copy of profiler with no problems.
One questiob you haven't pre-empted is have you run the database repair tool yet?
Tools > Options > Utilities > Repair DVD Profiler database | | | | IVS Registered: January 2, 2002 |
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| Registered: March 14, 2007 | | Posts: 3,830 |
| | Posted: | | | | Quoting Karg: Quote:
5. I have tried to search your forums however the search 'times out'. Add this Google Enlglish search link to your favorites: Google search on Invelos Site | | | | Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions. | | | | Last edited: by ? |
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| Registered: March 14, 2007 | | Posts: 3,830 |
| | Posted: | | | | Quoting Karg: Quote:
Today I noticed that for some reason the thumbnail images associated with these films, in my database, had changed (one to 300 and the other to Mad Max) although the full size image was correct. I therefore deleted them from my collection. when you right click in the Collection List window top right corner on the button for thumbnail view you should have 2 options: Thumbnails SettingsRebuild Thumbnails <-Try this oneif this option is not available: DVD Profiler Menu Tools Options Left hand Tab: Utilities Reset All Menus | | | | Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions. |
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| Registered: March 14, 2007 | | Posts: 3,830 |
| | Posted: | | | | Quote:
Why do I get errors when downloading some images?
Answer:
The yellow X that appears next to skipped images indicates that there are no images available online. This is normal behavior.
If, however, you are receiving an error message processing the file, the problem may be related to a firewall or filtering software. If you have CyberSitter, NetNanny, or similar software, configure it to allow all files from www.invelos.com and static.invelos.com | | | | Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions. |
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| Registered: May 19, 2007 | Reputation:  |  Posts: 6,730 |
| | Posted: | | | | Quoting Karg: Quote:
s it possible that these two profiles are somehow corrupted within your master database?
Just tried to download these profiles, they work fine here. So please perform a database repair via DVDProfiler menu "Tools -> Options ->Utilities -> Database Repair..." Choose the default settings for a complete repair. | | | It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?
Registrant since 05/22/2003 |
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| Registered: March 28, 2007 | Reputation:  |  Posts: 1,299 |
| | Posted: | | | | Quoting Giga Wizard: Quote:
Quoting Karg:
Quote:
5. I have tried to search your forums however the search 'times out'.
Add this Google search link to your favorites:
Google search on Invelos Site I'd suggest this link instead: http://www.google.com/advanced_search?q=site:invelos.com&as_qdr=all It's in English.  KM | | | Tags, tags, bo bags, banana fana fo fags, mi my mo mags, TAGS!
Dolly's not alone. You can also clone profiles.
You've got questions? You've got answers? Take the DVD Profiler Wiki for a spin. |
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| Registered: March 14, 2007 | | Posts: 3,830 |
| | Posted: | | | | Don't say it would have been diificult in Dutch  | | | | Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions. |
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| Registered: November 10, 2007 | | Posts: 2 |
| | Posted: | | | | Thanks to everyone for their replies and suggestions. It’s reassuring to know that a product is supported by such a helpful and knowledgeable community. The database repair utility (I had missed that one  ) worked a treat and I have added the suggested search URL to my bookmarks. Case closed.  |
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| Registered: May 19, 2007 | | Reputation: | | Posts: 6,730 |
| | Posted: | | | | Glad to hear we could help.
Have fun with DVDProfiler. | | | It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?
Registrant since 05/22/2003 |
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