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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next
big Problem, DVDProfiler unsuitable
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DVD Profiler Unlimited Registranttobias1985
Registered: June 24, 2008
Posts: 9
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Hello,
first thanks for this nice software and sorry for my bad english. 
I use it since some month and all was fine.

But today I started it after weeks ago and I have now a big problem! Cause of this problem I can't use DVDProfiler.
- The Tabs in den Filter-Window are without description
- Some Buttons have no description
- for Example the buttons in the option-Window have no description. Also the tabs in option-window to change to the different options. They are all blank
- If I take the mouse over a button (to close the window or assume the preferences or something else) there came much error-messages. "Invalid floating point operation."

So, DVDProfiler is unsuitable. Some weeks ago, I had no problem and I don't change anything.
I use Windows Vista SP1 and I have full administration rights.
- I have reinstalled DVDProfiler -> same problems
- I have installed 3.5 beta version -> same problems
- I changed visual styles to windows classic -> same problems
- restart the computer -> same problems
- change the language in DVDProfiler (which was very hard, cause of the error and missing descriptions) but also -> same problems

I think, you would say: "If it runs without problems some weeks ago and now there are these problems, you changed something on your system".
But see, I really changed nothing. And only in DVDProfiler are these problems. I've tested some other software on my PC and I have no problems. Problems only exists in DVDPfrofiler.

I hope, anyone can help me. I think this is a very good software and I payed for it. And I would be very sad, if I can't use it anymore. 
DVD Profiler Desktop and Mobile RegistrantStar ContributorNadja
Small and broken
Registered: March 13, 2007
United Kingdom Posts: 775
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You've done all the things I would have tried. When you reinstalled Profiler, did you completely uninstall it first and remove all of the folders? (backing up your collection first, of course!

Maybe running Windows Update and downloading any new updates might help? Sometimes in the past I've found that doin that sometimes makes slight changes that can improve problems like this.
DVD Profiler Unlimited Registranttobias1985
Registered: June 24, 2008
Posts: 9
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Yes I have uninstalled it complete before reinstalling. No effect. And also no difference between version 3.1.1 and version 3.5 beta.

My Windows is always up to date. There are no updates available.

EDIT: I have updated graphics-driver. Problems still exists. I have no more ideas. I hope anyone can help me. 
 Last edited: by tobias1985
DVD Profiler Desktop and Mobile RegistrantStar ContributorNadja
Small and broken
Registered: March 13, 2007
United Kingdom Posts: 775
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Sorry, too difficult for me then, I'm afraid.    Someone will be able to help, I'm sure.
DVD Profiler Unlimited RegistrantStar ContributorLithurge
Paralysis by analysis
Registered: March 13, 2007
Posts: 1,279
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Are you running any software that changes your desktop e.g. Windows Blinds?
IVS Registered: January 2, 2002
DVD Profiler Unlimited RegistrantStar Contributornorthbloke
Registered: March 15, 2007
Reputation: High Rating
United Kingdom Posts: 5,459
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You say you're running Vista - do you have automatic updates switched on? Is it possible something got changed without your knowledge?
DVD Profiler Unlimited Registranttobias1985
Registered: June 24, 2008
Posts: 9
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Quoting Lithurge:
Quote:
Are you running any software that changes your desktop e.g. Windows Blinds?


No. I have no software installed which changes my desktop or something else. No tuning tools or design-tools.

Quoting northbloke:
Quote:
You say you're running Vista - do you have automatic updates switched on? Is it possible something got changed without your knowledge?


No, I update Vista manually. But my vista is updated. I think, if a vista-update do this problems, other users and other software also must have problems.
For me, only DVDProfiler has this problems. No other software on my PC have problems.

The installation of DVDProfiler has no problems. Only DVDProfiler itself has problems.
DVD Profiler Unlimited RegistrantStar ContributorLewis_Prothero
Strength Through Unity
Registered: May 19, 2007
Reputation: Superior Rating
Germany Posts: 6,730
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Sounds to me like a system font is missing.
Did you remove any "unneeded" TrueTypes (*.ttf) lately?

Please check if you have Tahoma.ttf installed. DVDProfiler needs this.
It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?


Registrant since 05/22/2003
DVD Profiler Unlimited RegistrantStar ContributorTomGaines
Registered Sept. 24, 2001
Registered: March 13, 2007
Reputation: High Rating
Germany Posts: 2,005
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As far as I remember this is a known issue some others also had at one point. There is a solution for this but I do not remember what. I hope someone can point to an existing thread for this problem.


DVD Profiler Desktop and Mobile RegistrantStar ContributorNewEnglander
Registered: 11/13/2003
Registered: March 13, 2007
Reputation: High Rating
United States Posts: 1,911
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Last time this happened was this thread and the solution was this:

Quote:
It is fixed!

First I want to thank you all very much for your time!  I know there are a lot of things you can be doing on a Saturday and you decided to be helpful so that I can again use this product that I love.

My sincere thanks and positive feedback to all of you.  Also you all get major Karma points!

The Tamoma font seems to have been the issue (good call 8ballMax!), even though all the Tahoma font were indeed present on my system.  I did a quick search on the web and downloaded and reinstalled the font.  This fully resolved my problem.  Weird.

I should note that this was a PC problem - not a DVD Profiler issue.

Thanks again for all your help - I've got to go as I have some Blu-Ray DVDs to enter....  :  )
John
Signature banned: Reason out of date...
DVD Profiler Unlimited Registranttobias1985
Registered: June 24, 2008
Posts: 9
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Thank you very much!!! I installed the tahoma-font and the issue is solved. 
I didn't delete this font. Any other installation must be guilty.

I think it's a good idea to add such solutions to the FAQ.
DVD Profiler Unlimited RegistrantStar ContributorLewis_Prothero
Strength Through Unity
Registered: May 19, 2007
Reputation: Superior Rating
Germany Posts: 6,730
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Welcome.
Glad to hear we could help.

EDIT: For an enhanced FAQ you could also check the DVDProfiler Knowledge Base
It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?


Registrant since 05/22/2003
 Last edited: by Lewis_Prothero
DVD Profiler Desktop and Mobile RegistrantStar ContributorStaid S Barr
Registered: Oct 16, 2003
Registered: May 9, 2007
Netherlands Posts: 1,536
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Even though the issue is resolved and it is not certain what caused the issue, for future reference I would advice NEVER to use a registry cleaner. The positive effect is minimal at best, and the negative consequences may be disastrous.
Hans
DVD Profiler Unlimited Registrantghoosty
Registered: February 24, 2008
Posts: 3
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OMG....one missing font caused the whole problem.... 

Thanks to CalebAndCo for pointing me in the right direction, that was the fix.   
DVD Profiler Unlimited RegistrantCalebAndCo
Ralphie shot first.
Registered: October 6, 2008
United States Posts: 1,932
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Quoting ghoosty:
Quote:
OMG....one missing font caused the whole problem.... 

Thanks to CalebAndCo for pointing me in the right direction, that was the fix.   

No sweat. 
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