Welcome to the Invelos forums. Please read the forum rules before posting.

Read access to our public forums is open to everyone. To post messages, a free registration is required.

If you have an Invelos account, sign in to post.

    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next
Access violation dvdpro.exe
Author Message
DVD Profiler Desktop and Mobile Registranteseefece
Registered: July 27, 2007
Posts: 6
Posted:
PM this userView this user's DVD collectionDirect link to this postReply with quote
Hi

When Windows Vista starts the following message appears: "Access violation dvdpro.exe". Also DVD Profiler runs very slowly, I need to wait 15 minutes to DVD Profiler starts.

Thanks.
DVD Profiler Unlimited RegistrantWhite Pongo, Jr.
No, I iz no Cheshire Cat!
Registered: August 22, 2007
Reputation: High Rating
Posts: 1,807
Posted:
PM this userDirect link to this postReply with quote
I get Access Violations dvdpro.exe now and then in XP when running DVD Profiler. Not frequently, though.
-- Enry
DVD Profiler Unlimited RegistrantStar Contributor?
?
Registered: March 14, 2007
Posts: 3,830
Posted:
PM this userVisit this user's homepageDirect link to this postReply with quote
Welcome to this forum.
You are running: DVD Profiler Version 3.1.1, Build 1171?
Can you post some more details?
What Vista are you running? English version?
Are you using DVD Profiler as it came or do you have plugins or other layouts ...
This could help to pinpoint any problem.
Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions.
 Last edited: by ?
DVD Profiler Desktop and Mobile Registrantkahless
TaH pagh taHbe'!
Registered: March 14, 2007
Reputation: Highest Rating
Germany Posts: 17,804
Posted:
PM this userView this user's DVD collectionDirect link to this postReply with quote
Could be a problem of running background tasks, like antivirus scanners. If it's not frequently it could be e.g. every time the scanner makes an online update. Only a speculation but not impossible. I experienced similar problems with Mcaffee Antivirus (not in connection with DVD Profiler though). You should try to observe a regularity of the Access Violations.

Are you running any plugins, customizations etc?. Try to run the profiler with default settings (deactivate plugins, use default layout and translation file) a while and monitor if it happens again!
Thorsten
 Last edited: by kahless
DVD Profiler Desktop and Mobile Registranteseefece
Registered: July 27, 2007
Posts: 6
Posted:
PM this userView this user's DVD collectionDirect link to this postReply with quote
I am running DVD Profiler version 3.1.1. Build 1171, Windows Vista Ultimate, spanish version. I am not running any plugins or custamizations, only default settings.

Regards
DVD Profiler Unlimited RegistrantStar Contributor?
?
Registered: March 14, 2007
Posts: 3,830
Posted:
PM this userVisit this user's homepageDirect link to this postReply with quote
Windows Aero desktop activated?
Disable Windows Aero
If you are not a fan of Windows Aero, or if you are willing to accept less modern look and feel to improve performance of your PC, you can disable Windows Aero altogether:
1.      Right-click on your desktop and click Personalize (or from menu Start run: Control Panel > Personalization)
2.      Click "Theme"
3.      Choose "Windows Classic" and click OK.
Your screen will gray out for several seconds. When it comes back, windows will have the classic look and Vista will be faster!

You can now go back to Vista look and feel without re-enabling Aero:
1.      Right-click on your desktop and click Personalize (or from menu Start run: Control Panel > Personalization)
2.      Click "Window Color and Appearance"
3.      Choose "Windows Vista Basic" from the "Color scheme" list and click OK.
Again, your screen grays out. After a few seconds, you will now have the standard Vista look and feel but without all the dynamic effects of Windows Aero (the Glass effect, Taskbar Thumbnails or the Flip 3D).

To re-enable Windows Aero, choose "Windows Aero" from the "Color scheme" list mentioned above.
Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions.
DVD Profiler Desktop and Mobile Registrantdetlefs
Regd. since: 09/20/2001
Registered: March 14, 2007
Germany Posts: 273
Posted:
PM this userVisit this user's homepageView this user's DVD collectionDirect link to this postReply with quote
We can try to narrow down the problem:
Did it happen right after you installed DVDP or did it run without problems for some time?
If it happened just after installation, did you install into default path suggested by installer?
If it first run without problems, have you already tried the database repair and cleanup images?
What privileges has the user you are using to run DVDP?
DVD Profiler Desktop and Mobile Registranteseefece
Registered: July 27, 2007
Posts: 6
Posted:
PM this userView this user's DVD collectionDirect link to this postReply with quote
Hello again

I happened just after installation. I installed DVDP into default path. The user that I am using to run DVDP has Administrator´s privilege.

Kind regards.
DVD Profiler Desktop and Mobile RegistrantStar ContributorTelecine
Regd: January 22, 2001
Registered: March 14, 2007
Reputation: High Rating
Australia Posts: 820
Posted:
PM this userView this user's DVD collectionDirect link to this postReply with quote
Try holding down the Ctrl key when DVD Profiler starts. This will start profiler with the default settings.
DVD Profiler Desktop and Mobile Registranteseefece
Registered: July 27, 2007
Posts: 6
Posted:
PM this userView this user's DVD collectionDirect link to this postReply with quote
Hello, thanks, the message "access violation dvdpro.exe" no longer appears when windows vista starts. However I still have some problems with DVD Profiler. When I install DVD Profiler everything is OK.The problem starts when I try to refresh DVD Profiler from Invelos for first time. Then the program starts very slowly, needs 10 minutes to start, and, for example, if I want to add dvds don´t recognize any UPC.

Regards
DVD Profiler Desktop and Mobile Registrantdetlefs
Regd. since: 09/20/2001
Registered: March 14, 2007
Germany Posts: 273
Posted:
PM this userVisit this user's homepageView this user's DVD collectionDirect link to this postReply with quote
Now sounds like some kind of connection issue. Have you tried temporary disabling the firewall and virus checker?
What's the result of the Test Internet Connection function in DVDP (Tools > Options > Online)? Maybe it works with the Use alternate Internet connection method feature enabled...
DVD Profiler Desktop and Mobile Registranteseefece
Registered: July 27, 2007
Posts: 6
Posted:
PM this userView this user's DVD collectionDirect link to this postReply with quote
I have disabled the firewall and virus checker, and the result of the Test Internet Connection fuction is "succesfully contected to the Invelos server. DVD profiler is configured correctly". Any advice?

Thanks
DVD Profiler Desktop and Mobile RegistrantStar ContributorTelecine
Regd: January 22, 2001
Registered: March 14, 2007
Reputation: High Rating
Australia Posts: 820
Posted:
PM this userView this user's DVD collectionDirect link to this postReply with quote
Double check that you have your registration details correctly entered in profiler then try doing a database repair. Tools > Options > Utilities > Repair DVD Profiler Database.

If that doesn't work, check your parental control setting. Finally try Tools > Options > Utilities > Reset All Menus.
 Last edited: by Telecine
DVD Profiler Desktop and Mobile Registranteseefece
Registered: July 27, 2007
Posts: 6
Posted:
PM this userView this user's DVD collectionDirect link to this postReply with quote
I have done all that you said but doesn´t work, other advices?

Thanks very much
Invelos Software, Inc. RepresentativeGerri Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 524
Posted:
PM this userEmail this userDirect link to this postReply with quote
What are some of the UPCs that you are trying to key in?

-Gerri
Invelos Software, Inc. Representative
DVD Profiler Unlimited RegistrantStar Contributor?
?
Registered: March 14, 2007
Posts: 3,830
Posted:
PM this userVisit this user's homepageDirect link to this postReply with quote
you could try to run DVD Profiler with Windows Vista Compatibility Tab:
go to directory where DVD Profiler.exe is installed.
right click on the DVD Profiler.exe
select the properties from the menu
select compatibility tab:
mark Compatibility mode:
select 'Windows XP (Service Pack 2)
Settings:
mark Disable visual themes
mark Disable desktop composition
mark Disable display scaling on high DPI settings

if that does not work try selecting Windows 98 SE/ ME settings
Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions.
    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next