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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next
Profile problem
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DVD Profiler Unlimited Registrantcorman27
Registered: October 5, 2007
Posts: 3
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I have tried many times but the profile for the American Gangster 3-Disc Special Edition will not download.
DVD Profiler Unlimited Registrantfalcon2099
Member Since: Dec 4, 2002
Registered: May 29, 2007
Canada Posts: 189
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Works fine for me... I just downloaded it to my wishlist.  Try again.

You might also:
-- restart your computer
-- check your internet settings (are you connected??)
-- check your firewall settings
Peter

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 Last edited: by falcon2099
DVD Profiler Unlimited Registrantcorman27
Registered: October 5, 2007
Posts: 3
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I originally added it to my wishlist and the next time that it tried to update the profile it gave an error message saying,

"Error
An error has occurred processing this file."

I have gotten that same message over and over since. Every other profile downloads without a problem. My computer has been turned off and on many times since, my internet connections are working, & I have checked my firewall settings. I'm just a little confused as to why it is only this profile that won't download.
DVD Profiler Desktop and Mobile RegistrantStar ContributorBad Father
Registered: July 23, 2001
Registered: March 13, 2007
Posts: 4,596
Posted:
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Quoting corman27:
Quote:
I originally added it to my wishlist and the next time that it tried to update the profile it gave an error message saying,

"Error
An error has occurred processing this file."

I have gotten that same message over and over since. Every other profile downloads without a problem. My computer has been turned off and on many times since, my internet connections are working, & I have checked my firewall settings. I'm just a little confused as to why it is only this profile that won't download.


Tools>Options>Utilities>Repair DVD Profiler Database
My WebGenDVD online Collection
Invelos Software, Inc. RepresentativeGerri Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 524
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The other issue that I have encountered with testing is an "internet nanny" software. In testing, it corrupted one of the files that was being downloaded, so if you have that type of protection on your computer, you should disable it when you are trying to download.

-Gerri
Invelos Software, Inc. Representative
DVD Profiler Unlimited Registrantcorman27
Registered: October 5, 2007
Posts: 3
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Thanks for the suggestions! The "Repair DVD Profiler Database" option worked.
DVD Profiler Desktop and Mobile RegistrantStar ContributorBad Father
Registered: July 23, 2001
Registered: March 13, 2007
Posts: 4,596
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Good deal .
My WebGenDVD online Collection
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