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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1 2  Previous   Next
images will not refresh to high resolution images
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DVD Profiler Unlimited Registrantderson69
Registered: July 8, 2007
Posts: 11
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When I had first purchased dvd profiler I was able to refresh all my images to be crisp. I redid my computer and had to download dvd profiler again. Since then I haven't been able to refresh my images to high resolution for some reason....any ideas?
DVD Profiler Unlimited RegistrantAstrakan
Registered: Feb 12, 2000
Registered: March 28, 2007
Reputation: High Rating
Canada Posts: 1,299
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Check your options. I think the default is low-res images.

Tools -> Options -> Display -> Bottom-left corner

If that's not it... not sure what it could be.

KM
Tags, tags, bo bags, banana fana fo fags, mi my mo mags, TAGS!
Dolly's not alone. You can also clone profiles.
You've got questions? You've got answers? Take the DVD Profiler Wiki for a spin.
DVD Profiler Unlimited RegistrantStar ContributorLDH
Registered: March 13, 2007
Posts: 275
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Have you tried under> Tools - Options - Display, and then check the DVD image quality?


Larry
DVD Profiler Unlimited RegistrantStar ContributorLewis_Prothero
Strength Through Unity
Registered: May 19, 2007
Reputation: Superior Rating
Germany Posts: 6,730
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If it's none of the above check the UPC's of the DVD's with LoRes images.
DVDPro 3.x doesn't import all UPC's correctly when you update from 2.x.
3.x now needs all numbers of the UPC.
It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?


Registrant since 05/22/2003
DVD Profiler Unlimited RegistrantStar Contributordee1959jay
Registered: March 19, 2007
Reputation: Highest Rating
Netherlands Posts: 6,018
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After re-doing your computer, did yo re-enter your registration info in the program? You can check under Tools / Registration Information. If not, re-enter it (as long as you're logged in, you can find the info on-line by clicking Registration at the top of this page).

You need a registered program version to be able to view high-res images - hence my question.
DVD Profiler Unlimited Registrantderson69
Registered: July 8, 2007
Posts: 11
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ok.....tools, options, display; I have the check box under dvd cover image quality checked for high quality resize....it isnt just certain dvd cover images that are effected but all my images are low res., and all my information is listed under my program registration information......lol. Any other ideas?!!...and thank you for everyone's feedback!
DVD Profiler Desktop and Mobile RegistrantStar ContributorBad Father
Registered: July 23, 2001
Registered: March 13, 2007
Posts: 4,596
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Quoting derson69:
Quote:
ok.....tools, options, display; I have the check box under dvd cover image quality checked for high quality resize....it isnt just certain dvd cover images that are effected but all my images are low res., and all my information is listed under my program registration information......lol. Any other ideas?!!...and thank you for everyone's feedback!


Make sure there are no extra spaces in your login.
My WebGenDVD online Collection
DVD Profiler Desktop and Mobile Registrantkahless
TaH pagh taHbe'!
Registered: March 14, 2007
Reputation: Highest Rating
Germany Posts: 17,804
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After setting the images to high quality and an online image refresh, you still have covers complete in low res? Did you check if your images are locked for changes? Do a right click on the title, locks and check.

We are talking about the image quality of you local collection, yes? The online collection does only contain images in low res due to the capacity of the server(s).
Thorsten
 Last edited: by kahless
DVD Profiler Unlimited RegistrantStar Contributordee1959jay
Registered: March 19, 2007
Reputation: Highest Rating
Netherlands Posts: 6,018
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What 8ball said. There have been similar situations before, where in the end it turned out that an extra space at the end of your user name was causing these problems.
DVD Profiler Unlimited RegistrantStar Contributortweeter
I aim to misbehave
Registered: June 12, 2007
Reputation: High Rating
United States Posts: 2,665
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Quoting kahless:
Quote:
We are talking about the image quality of you local collection, yes? The online collection does only contain images in low res due to the capacity of the server(s).

I think the server has the "hi-res" (up to 500 x 700 x 200K) versions as well.  That's what is distributed when people get updates from submissions so they have to be holding them on the server(s).

If you are working with the free version you get even lower resolution versions than this.  It took me about 10 minutes of free version work to decide to buy so i didn't spend a lot of time in this realm but that's my memory. 
Bad movie?  You're soaking in it!
DVD Profiler Desktop and Mobile Registrantkahless
TaH pagh taHbe'!
Registered: March 14, 2007
Reputation: Highest Rating
Germany Posts: 17,804
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Quote:
Quoting tweeter:
I think the server has the "hi-res" (up to 500 x 700 x 200K) versions as well.  That's what is distributed when people get updates from submissions so they have to be holding them on the server(s).


Yep, but this does not affect the online presentation. These scans are in low res anyway. Maybe an upcoming feature in Profiler Plus? 
Thorsten
DVD Profiler Unlimited RegistrantStar Contributortweeter
I aim to misbehave
Registered: June 12, 2007
Reputation: High Rating
United States Posts: 2,665
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Quoting kahless:
Quote:
Yep, but this does not affect the online presentation. These scans are in low res anyway. Maybe an upcoming feature in Profiler Plus? 

Good point.  If they are publicly available Ken would be giving away the good stuff.

It was the server capacity comment that caught my eye.  He still has to have the higher res ones for us special people to download. 
Bad movie?  You're soaking in it!
DVD Profiler Unlimited RegistrantStar ContributorLewis_Prothero
Strength Through Unity
Registered: May 19, 2007
Reputation: Superior Rating
Germany Posts: 6,730
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Is it correct that you last uploaded your collection on December 12th. I'm asking because I'm trying to find out a possible mismatch between your local and your online registration data.
So if your last upload was December 12th please upload your collection once more and inform us when you did so.
It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?


Registrant since 05/22/2003
DVD Profiler Unlimited RegistrantAstrakan
Registered: Feb 12, 2000
Registered: March 28, 2007
Reputation: High Rating
Canada Posts: 1,299
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Quoting kahless:
Quote:
After setting the images to high quality and an online image refresh...

I think this may be the key.

Since you've already confirmed that you have the proper box checked in the settings, please try to click Online -> Refresh All Images... and select Yes when prompted.

This will re-download all the covers in your collection. It may take a little while, but it should work.

KM
Tags, tags, bo bags, banana fana fo fags, mi my mo mags, TAGS!
Dolly's not alone. You can also clone profiles.
You've got questions? You've got answers? Take the DVD Profiler Wiki for a spin.
DVD Profiler Unlimited Registrantderson69
Registered: July 8, 2007
Posts: 11
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Sorry it took so long to get back....busy busy busy!!! OK. I checked and have no locks except srp but srp is locked on all of them for some reason. I unchecked several and did another refresh and the images are still low res.......I also manually retyped in my logon info to make sure that wasnt the problem. still low res. images......I have uploaded my collection to the server again also today. Again, I appreciate all the help!
DVD Profiler Unlimited RegistrantStar ContributorLewis_Prothero
Strength Through Unity
Registered: May 19, 2007
Reputation: Superior Rating
Germany Posts: 6,730
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OoooKay, let's have another go.
Close DVDProfiler.
Go the directory "My Documents -> DVDProfiler ->Databases->Default" Here you mark the folder named "Images" and copy it to the desktop (This is to be the safety copy).
Please check the size of the pictures, the size should be about 500x700.
If this is the case please come up again.
If the size is much smaller, delete the content of the folder "Images" except the folder thumbnails.
Now restart DVDPro and go to menu "Online->Refresh All Images".
Please let us know about the result of this
It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?


Registrant since 05/22/2003
    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1 2  Previous   Next