Quote:
Quoting trondmm:

Quote:
...
Demanding that every contributor and voter follow secret rules that are hidden in forums they may not even have access to, is simply insane.

Ken does not demand that we "follow secret rules that are hidden in forums", users that post in these forums demand it!

pdf

Quote:
That is pretty disgusting, IMO, if that's true. And a craptacular way to run a company by ignoring your customer.

Quote:
I meant by the users, not by Ken, henced the    I figured it would be taken the wrong way, so I removed it.

Quote:
Quoting TheMadMartian:

Quote:
Quoting samuelrichardscott:

Quote:
No we don't have a right to expect decent customer service. It's not like we paid for it or anything.

Let's all wallow and just accept it.

As long as people keep sticking up for poor decisions, the more Ken will not bother with the necessary improvements. If you want to see a change for the good, then you have to say so, instead of just letting it go by the wayside because 'it is what it is'.

Here is the way I look at it...and the way I am sure most long time users look at it...I paid less than $30 for this software, more than 10 years ago.  In that time I have gotten quite a few program updates...2 in the last 2 years...more profile updates than I can count and a forum to discuss my hobby.  From where I sit, I have uses more that $30 in bandwidth alone.  Anything beyond that, including the program, is pure gravy.

Now, if you want to bang your head against the brick wall that is Ken's lack of customer service skills, be my guest, but you won't get many people to join you.  As I said in a different post, Albert Einstein once said “The definition of insanity is doing the same thing over and over again and expecting different results.”  We have all been there and done that.  Nothing has changed and, until Ken decides to hire someone to deal with Customer Service issues...or finds a willing volunteer...nothing ever will.  You either learn to live with it or you drive yourself crazy...or the rest of us...by constantly carping about it.

Then at the very least create a new forum that only a handful of community members has write access to, and create a new post that links to the original discussion thread, and a copypaste of the conclusion every time Ken weighs in on an interpretation of the rules. The rules should then include a link to this forum, explaining that this is where the amendments are.

Every time the rules document is updated, this forum can be purged. If a clarification from the forum didn't make it into the new rules, it must not have been important enough to keep.

An alternative could be to get Ken to include a tag, like "*** UPDATEDRULE ***" when he makes a decision. That way it would be possible to use the search function to find all new rules (as long as the search doesn't time out, that is).

Demanding that every contributor and voter follow secret rules that are hidden in forums they may not even have access to, is simply insane.

Quote:

Then at the very least create a new forum that only a handful of community members has write access to, and create a new post that links to the original discussion thread, and a copypaste of the conclusion every time Ken weighs in on an interpretation of the rules. The rules should then include a link to this forum, explaining that this is where the amendments are.

Every time the rules document is updated, this forum can be purged. If a clarification from the forum didn't make it into the new rules, it must not have been important enough to keep.

An alternative could be to get Ken to include a tag, like "*** UPDATEDRULE ***" when he makes a decision. That way it would be possible to use the search function to find all new rules (as long as the search doesn't time out, that is).

Demanding that every contributor and voter follow secret rules that are hidden in forums they may not even have access to, is simply insane.

Quote:
The "that's just the way it is" thing doesn't fly with me, and I'm starting to see that it's flying with less and less people as time goes on. People can say that no one will ever go to that side, but I'm definitely seeing a shift in the mentality around these parts, even just since I joined up. People are tired of the "that's the way it is" excuse, and they're "mad as hell and not going to take it anymore!" 

Quote:
Let’s put it this way. Say you’re… hmmm…. a mailman. You have a specific route mapped out for you each day on how to deliver your mail. The first house you have to visit, is a house on the south side of the city you live in. You go there, you deliver their mail. The second house, is a house on the north side of the city, aaaaaaalllll the way across town. Takes you an hour to drive there. You do, drop off their mail. Your third house, is directly next door to the first house you stopped at, but since it’s on the list as the third house you’re delivering to, you have to follow it that way. Would you simply say “that’s the way it is and that’s they way it’s always been done so I’ll do it that way” or would you go to your boss and say “this is dumb… why can’t I just deliver to the third house when I’m at the first house? They’re right beside each other!”