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Invelos = Terrible support
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DVD Profiler Unlimited RegistrantStar ContributorDarklyNoon
No Godz, No Masterz
Registered: May 8, 2007
Reputation: Highest Rating
Germany Posts: 1,945
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Actually I do not see any post of Ken in any forum the last weeks, maybe I am too blind 
www.tvmaze.com
DVD Profiler Unlimited RegistrantStar ContributorSpaceFreakMicha
Jesus-Freak
Registered: March 13, 2007
Reputation: High Rating
Germany Posts: 1,774
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Quoting DarklyNoon:
Quote:
Actually I do not see any post of Ken in any forum the last weeks, maybe I am too blind 


http://www.invelos.com/Forums.aspx?task=byuser&Alias=Ken%20Cole
DVD Profiler Unlimited RegistrantStar ContributorDarklyNoon
No Godz, No Masterz
Registered: May 8, 2007
Reputation: Highest Rating
Germany Posts: 1,945
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thx
www.tvmaze.com
DVD Profiler Unlimited RegistrantStar Contributorsamuelrichardscott
Registered: September 18, 2008
Reputation: High Rating
United Kingdom Posts: 2,650
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No forum posts since May, people with no responses to support tickets, people who can't even get the program open right now with zero help from Invelos....

Good job Invelos. Your customer service skills once again shine.
 Last edited: by samuelrichardscott
DVD Profiler Unlimited RegistrantStar Contributorwhispering
On ne passe pas!
Registered: March 13, 2007
Finland Posts: 1,380
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Quoting samuelrichardscott:
Quote:
Good job Invelos. Your customer service skills once again shine.


Sounds more like Invelos is in trouble then anything else really. Worse case would be that DVD Profiler doesn't provide a living anymore for the Coles...
DVD Profiler Desktop and Mobile RegistrantStar Contributormreeder50
I was outta bullets
Registered: March 29, 2007
Reputation: Superior Rating
United States Posts: 2,749
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I just checked and unless I'm missing something, it looks like Ken hasn't posted since May. I'm slightly concerned here!!! Please, someone tell me I missed something.
Marty - Registered July 10, 2004, User since 2002.
DVD Profiler Desktop and Mobile RegistrantStar ContributorStaid S Barr
Registered: Oct 16, 2003
Registered: May 9, 2007
Netherlands Posts: 1,536
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Last week there was a rush of accepted contributions (within 2 days), this week even new contributions are not handled (usually within a few hours).

So the screeners (presumably the Coles) have take some time off, and cleaned up their desks first. Happens now and then... Just be patient.
Hans
DVD Profiler Unlimited RegistrantStar Contributorsamuelrichardscott
Registered: September 18, 2008
Reputation: High Rating
United Kingdom Posts: 2,650
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Quoting Staid S Barr:
Quote:
Last week there was a rush of accepted contributions (within 2 days), this week even new contributions are not handled (usually within a few hours).

So the screeners (presumably the Coles) have take some time off, and cleaned up their desks first. Happens now and then... Just be patient.


But no posts since May and support tickets not answered in a couple of months? That's a bit much. Sure, take some time off etc etc (everybody has to), but anyone with half a brain would also make a forum post so that people are aware that some things won't be dealt with as quickly as they usually are.
DVD Profiler Unlimited RegistrantStar Contributorliorb22
This is all a joke.
Registered: March 13, 2007
Israel Posts: 693
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Quoting samuelrichardscott:
Quote:
but anyone with half a brain would also make a forum post so that people are aware that some things won't be dealt with as quickly as they usually are.


EXACTLY !!!
October 12th, 1985. Tonight, a comedian died in New York.
DVD Profiler Unlimited RegistrantStar ContributorCubbyUps
Registered: March 14, 2007
Reputation: Highest Rating
United States Posts: 4,245
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Quoting samuelrichardscott:
Quote:
Quoting Staid S Barr:
Quote:
Last week there was a rush of accepted contributions (within 2 days), this week even new contributions are not handled (usually within a few hours).

So the screeners (presumably the Coles) have take some time off, and cleaned up their desks first. Happens now and then... Just be patient.


But no posts since May and support tickets not answered in a couple of months? That's a bit much. Sure, take some time off etc etc (everybody has to), but anyone with half a brain would also make a forum post so that people are aware that some things won't be dealt with as quickly as they usually are.


I have at least 10 brand new contributions that haven't been approved yet. Seemed strange to me as usually they get approved within a day and never more than that.

While I'm not an alarmist, I have to wonder how long this site will last if Ken & Co. stopped paying to host it? Can it just disappear overnight and we would all be hung out to dry?
DVD Profiler Unlimited RegistrantStar ContributorKathy
Registered: May 29, 2007
Reputation: Highest Rating
United States Posts: 3,475
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Quoting CubbyUps:
Quote:

While I'm not an alarmist, I have to wonder how long this site will last if Ken & Co. stopped paying to host it? Can it just disappear overnight and we would all be hung out to dry?




Zombie...zombie...zombie?
DVD Profiler Unlimited RegistrantStar ContributorAddicted2DVD
Registered: March 13, 2007
Reputation: Highest Rating
United States Posts: 17,334
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While I have seen the same thing with some brand new profiles... taking about a week instead of the normal day... the first couple were approved yesterday... so looks like they just have to play catch-up now.
Pete
DVD Profiler Unlimited RegistrantStar ContributorCubbyUps
Registered: March 14, 2007
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United States Posts: 4,245
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OK, another thing I was wondering about.

Is there any sort of plan to keep DVD Profiler and this site going in case something happens to both of them? (I'm assuming that it's just the Koles running this).
I hope that they thought way ahead and planned for unseen problems that could occur in the future.
DVD Profiler Unlimited RegistrantStar ContributorKatatonia
Retired Profiler
Registered: March 13, 2007
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United States Posts: 20,111
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Quoting Staid S Barr:
Quote:
Last week there was a rush of accepted contributions (within 2 days), this week even new contributions are not handled (usually within a few hours).

So the screeners (presumably the Coles) have take some time off, and cleaned up their desks first. Happens now and then... Just be patient.


That was my thought as well. They most likely just took a vacation.
Corey
DVD Profiler Unlimited RegistrantStar Contributorwhispering
On ne passe pas!
Registered: March 13, 2007
Finland Posts: 1,380
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Quoting samuelrichardscott:
Quote:
but anyone with half a brain would also make a forum post so that people are aware that some things won't be dealt with as quickly as they usually are.


On another site i use, its forbidden to tell anyone if the admin is on vacation. This is for security reasons. Id suspect the same thing here.
DVD Profiler Desktop and Mobile RegistrantStar ContributorBad Father
Registered: July 23, 2001
Registered: March 13, 2007
Posts: 4,596
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Ken last updated his online collection on August 2 so I suspect that the Coles took a well deserved vacation and in my opinion, they don't have to tell anyone here a damn thing about it...but that's just my opinion.
My WebGenDVD online Collection
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