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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1 2 3  Previous   Next
unable to install on windows 7
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DVD Profiler Unlimited Registrantdav4is
Don't feed the trolls!
Registered: September 10, 2008
United States Posts: 164
Posted:
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This is a new PC, my previous having gotten fried in a t-storm, so I am busy re-installing all my apps.
I am stuck on installing DVDpro.

I download the latest version, 3.8.1.
Go thru the install procedure.
Restore data from saved backup.
On exit, DVDpro throws a catastrophic error, with error report sent to Invelos.
Then enter continuous errors, breaking out only by ending from Task Manager.

Subsequent use of the DVDpro icon placed on desktop wants to go thru the
installation again, from the "Welcome to DVD Profiler".

It appears that the failure prevented setting whatever it is that says that the
install was successful.
-R.
Windows 7 (Home Premium) SP1; 64-bit
DVD Profiler 3.8.1
DVD Profiler Unlimited RegistrantStar ContributorLewis_Prothero
Strength Through Unity
Registered: May 19, 2007
Reputation: Superior Rating
Germany Posts: 6,730
Posted:
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What happens if you don't restore the backup-data but simply open a new (and empty) database?
It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?


Registrant since 05/22/2003
DVD Profiler Unlimited Registrantdav4is
Don't feed the trolls!
Registered: September 10, 2008
United States Posts: 164
Posted:
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OK, no error that time, but desktop icon still wants to go thru install motions every time.
-R.
Windows 7 (Home Premium) SP1; 64-bit
DVD Profiler 3.8.1
DVD Profiler Unlimited RegistrantStar ContributorLewis_Prothero
Strength Through Unity
Registered: May 19, 2007
Reputation: Superior Rating
Germany Posts: 6,730
Posted:
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Possibly "just" a broken link.
What happens if you delete the desktop icon and start DVDProfiler from the start menu?
It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?


Registrant since 05/22/2003
DVD Profiler Unlimited Registrantdav4is
Don't feed the trolls!
Registered: September 10, 2008
United States Posts: 164
Posted:
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Already tried that: no joy.
Also: same direct from the Program Files
-R.
Windows 7 (Home Premium) SP1; 64-bit
DVD Profiler 3.8.1
 Last edited: by dav4is
DVD Profiler Unlimited RegistrantStar ContributorLewis_Prothero
Strength Through Unity
Registered: May 19, 2007
Reputation: Superior Rating
Germany Posts: 6,730
Posted:
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Next try:

What happens if you Right-Click on the icon and choose "Run as Admin..."?
It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?


Registrant since 05/22/2003
DVD Profiler Unlimited Registrantdav4is
Don't feed the trolls!
Registered: September 10, 2008
United States Posts: 164
Posted:
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Same, but let me try uninstall/install next.
Result: Catastrophic failure on exit program after clean install. Had to kill from Task Manager.
Invoking program now (again) wants to re-do post-install setup.
-R.
Windows 7 (Home Premium) SP1; 64-bit
DVD Profiler 3.8.1
 Last edited: by dav4is
DVD Profiler Unlimited Registrantdav4is
Don't feed the trolls!
Registered: September 10, 2008
United States Posts: 164
Posted:
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Dropping back to 3.8 (previously dealing with 3.8.1): Same result, but w/o catastrophic fail.
DVDpro always wants to do post-install setup.
-R.
Windows 7 (Home Premium) SP1; 64-bit
DVD Profiler 3.8.1
DVD Profiler Unlimited RegistrantStar ContributorLewis_Prothero
Strength Through Unity
Registered: May 19, 2007
Reputation: Superior Rating
Germany Posts: 6,730
Posted:
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Now this is getting weird.

Would you please provide a list of the installed software and a list of the Autostart group.
It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?


Registrant since 05/22/2003
DVD Profiler Unlimited Registrantdav4is
Don't feed the trolls!
Registered: September 10, 2008
United States Posts: 164
Posted:
PM this userView this user's DVD collectionDirect link to this postReply with quote
Weird, indeed!
Lists will have to wait until tomorrow. Have prior commitments for remainder of today.
-R.
Windows 7 (Home Premium) SP1; 64-bit
DVD Profiler 3.8.1
DVD Profiler Unlimited Registrantdav4is
Don't feed the trolls!
Registered: September 10, 2008
United States Posts: 164
Posted:
PM this userView this user's DVD collectionDirect link to this postReply with quote
OK, here is the startup list, via CCleaner:

Yes HKCU:Run DriverFinder C:\Program Files (x86)\DriverFinder\DriverFinder.exe
Yes HKCU:Run SpybotSD TeaTimer Safer-Networking Ltd. C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
Yes HKLM:Run Adobe ARM Adobe Systems Incorporated "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
Yes HKLM:Run avast AVAST Software "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
Yes HKLM:Run BLEServicesCtrl Intel Corporation C:\Program Files (x86)\Intel\Bluetooth\BleServicesCtrl.exe
Yes HKLM:Run BTMTrayAgent Microsoft Corporation rundll32.exe "C:\Program Files (x86)\Intel\Bluetooth\btmshell.dll",TrayApp
Yes HKLM:Run Everything "C:\Program Files (x86)\Everything\Everything.exe" -startup
Yes HKLM:Run HotKeysCmds Intel Corporation C:\Windows\system32\hkcmd.exe
Yes HKLM:Run HP CoolSense Hewlett-Packard Development Company, L.P. C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe -byrunkey
Yes HKLM:Run HP Quick Launch Hewlett-Packard Development Company, L.P. C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
Yes HKLM:Run HPOSD Hewlett-Packard Development Company, L.P. C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
Yes HKLM:Run IAStorIcon Intel Corporation C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIconLaunch.exe "C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe" 60
Yes HKLM:Run IgfxTray Intel Corporation C:\Windows\system32\igfxtray.exe
Yes HKLM:Run Persistence Intel Corporation C:\Windows\system32\igfxpers.exe
Yes HKLM:Run SetDefault Hewlett-Packard Development Company, L.P. C:\Program Files\Hewlett-Packard\HP LaunchBox\SetDefault.exe
Yes HKLM:Run SynTPEnh %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
Yes HKLM:Run SysTrayApp IDT, Inc. C:\Program Files\IDT\WDM\sttray64.exe
Yes HKLM:Run USB3MON Intel Corporation "C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe"
Yes Startup Common MailWasherPro.lnk Firetrust C:\Program Files (x86)\Firetrust\MailWasher\MailWasherPro.exe
Yes Startup Common Microsoft Find Fast.lnk C:\Program Files (x86)\Microsoft Office(97)\Office\FINDFAST.EXE
Yes Startup Common Office Startup.lnk C:\Program Files (x86)\Microsoft Office(97)\Office\OSA.EXE
-R.
Windows 7 (Home Premium) SP1; 64-bit
DVD Profiler 3.8.1
DVD Profiler Unlimited RegistrantStar ContributorLewis_Prothero
Strength Through Unity
Registered: May 19, 2007
Reputation: Superior Rating
Germany Posts: 6,730
Posted:
PM this userView this user's DVD collectionDirect link to this postReply with quote
Please check Spybot's logs for blocked registry changes (TeaTimer log).
It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?


Registrant since 05/22/2003
DVD Profiler Unlimited Registrantdav4is
Don't feed the trolls!
Registered: September 10, 2008
United States Posts: 164
Posted:
PM this userView this user's DVD collectionDirect link to this postReply with quote
Will check SpyBot.
Meanwhile, here is list of installed pgms: (via BELARC Advisor)

Software Versions & Usage (mouse over i for details, click i for location) [Back to Top]
  ?
Adobe Acrobat Update Service Version 1, 5, 7, 0
  ?
Adobe Reader and Acrobat Manager Version 1.5.7.0
   
Adobe Reader Version 10.1.3.23
   
Adobe Systems, Inc. - Digital Editions Version 1.7
   
Adobe Systems, Inc. - Shockwave Flash Version 11,2,202,235
   
Adobe Systems, Inc. - Shockwave Flash Version 11,3,300,257
   
Adobe Systems, Inc. - Shockwave for Director Version 11.6.3
   
Adobe Systems, Inc. - Shockwave Version 11.6.3
   
Adobe® Flash® Player Update Service Version 11,2,202,235
   
Ahk2Exe Version 1, 0, 48, 05
   
AuthenTec TrueAPI Version 1.5.0.165
  ?
AutoHotkey Version 1, 0, 48, 05
   
avast! antivirus Version 5, 0, 0, 0
  ?
avast! Antivirus Version 6, 0, 0, 0
   
Bejeweled 3 Version 31.1.0.34
  ?
Belarc, Inc. - Advisor Version 8.2g
   
Broderbund Software, Inc. Banner Blue Division - Family Tree Maker for Windows Version 4.40
   
Caphyon LTD - Advanced Updater Version 2, 1, 0, 0
   
CyberLink - DZM Version 2.05.3517
   
CyberLink Corp. - YouCam Version 3.5.5018.18679
   
DaloozaSoft - AU3_Spy Version 1.0
   
DaloozaSoft - AutoScriptWriter Version 2.0
   
Database repair utility for DVD Profiler Version 1.0.0.0
   
Evernote® Version 4,5,2,5904
  ?
Everything Version 1, 2, 1, 371
  ?
Firetrust - MailWasher Version 2012.1.20.0
  ?
Fookes Holding Ltd - NoteTab Standard Version 6.2
   
Google Chrome Version 19.0.1084.56
   
Hewlett Packard Company - HP Application Assistant Version 1,1,466,3970
  ?
Hewlett-Packard - HP Setup Version 9.0
  ?
Hewlett-Packard - HPAuto Version 1, 0, 12935, 3667
   
Hewlett-Packard - NotebookDocs Version 1.5.0.0
  ?
Hewlett-Packard Company - HP Quick Synchronization Service Version 4, 0, 112, 1
  ?
Hewlett-Packard Company - HP Software Framework Version 4, 5, 6, 1
  ?
Hewlett-Packard Company - HP Support Assistant Version 6.1.12.1
  ?
Hewlett-Packard Company - Mobile Data Protection System Version 4.2.2.1
  ?
Hewlett-Packard Development Company L.P. - HP Connection Manager Version 4, 1, 25, 1
  ?
Hewlett-Packard Development Company, L.P. - HP CoolSense Version 2.1.0.31
  ?
Hewlett-Packard Development Company, L.P. - HP Launch Box Version 1.0.14.0
  ?
Hewlett-Packard Development Company, L.P. - HP Launch Box Version 1.1.4.0
  ?
Hewlett-Packard Development Company, L.P. - HP On Screen Display Version 1.3.5.0
  ?
Hewlett-Packard Development Company, L.P. - HP Quick Launch Version 2.7.2.0
  ?
Hewlett-Packard Development Company, L.P. - HP Security Assistant Version 2.0.1.0
  ?
HP - Simple Pass Version 5, 4, 0, 402
  ?
HP - Simple Pass Version 5.4.0.402
   
HP Recovery Manager Version 6.0.3.0
  ?
IDT PC Audio Version 1.0.6392.0
  ?
Intel Corporation - Bluetooth LE Services Control Program Version 2.1.1.137
  ?
Intel Corporation - Delayed launcher Version 1, 0, 0, 1
  ?
Intel Corporation - IAStorDataSvc Version 11.1.0.1006
   
Intel Corporation - IAStorUI Version 11.1.0.1006
   
Intel Corporation - WiDiApp Version 3.0.13.0
  ?
Intel PROSet\Wireless Bluetooth Version 2.0.0.0130
  ?
Intel PROSet\Wireless Bluetooth Version 2.1.0.0138
  ?
Intel(R) Active Management Technology Local Manageability Service Version 8.0.4.1441
  ?
Intel(R) BlueTooth(R) High Speed Version 15.1.0.0
  ?
Intel(R) Capability Licensing Service Interface Version 1,23,605,1
  ?
Intel(R) Common User Interface Version 8.15.10.2653
  ?
Intel(R) Dynamic Application Loader Host Interface Version 8.0.4.1441
  ?
Intel(R) Management and Security Application User Notification Service Version 8.0.4.1441
  ?
Intel(R) PROSet/Wireless Version 15, 1, 0, 0
  ?
Intel(R) USB 3.0 Monitor Version 1.0.0.120
   
IntelCpHeciSvc Executable Version 1,0,1,14
  ?
Intel® Centrino® Wireless Bluetooth® High Speed Version 15, 1, 0, 0
   
Intel® Control Center Version 1.2.1.1007
   
Intel® Smart Connect Technology Version 2.0.1083.0
  ?
Invelos Software - DVD Profiler Version 1.0.0.0
   
IrfanView Uninstaller Version 1, 2, 1, 0
  ?
IrfanView Version 4.33
  ?
ISCT Agent Application Version 2,0,1083,0
   
K-NFB Reading Technology - Blio Version 3.0.9391.0
   
Microsoft - launcher Version 1.0.0.0
   
Microsoft Corp. - Windows Live Writer Version 15.4.3538.513
   
Microsoft Corporation - Clip Gallery 3.0 for Windows Version 3.0
  ?
Microsoft Corporation - Internet Explorer Version 9.00.8112.16421
   
Microsoft Corporation - Silverlight Plug-In Version 5.1.10411.0
  ?
Microsoft Corporation - Windows Installer - Unicode Version 5.0.7600.16385
   
Microsoft Corporation - Windows Live Mail Version 15.4.3538.0513
   
Microsoft Corporation - Windows Live Mesh Version 15.4.5722.2
   
Microsoft Corporation - Windows Live Messenger Version 15.4.3538.0513
   
Microsoft Corporation - Windows Live Photo Gallery Version 15.4.3538.0513
   
Microsoft Corporation - Windows Live? Photo Gallery Version 15.4.3538.0513
   
Microsoft Corporation - Windows Live™ Movie Maker Version 15.4.3538.0513
  ?
Microsoft Corporation - Windows® Search Version 7.00.7600.16385
  ?
Microsoft Corporation. - Bing Bar Version 7.1.362.0
   
Microsoft Office 2010 Version 14.0.4750.1000
  ?
Microsoft Office Version 8.0
  ?
Microsoft ® Windows Script Host Version 5.8.7600.16385
   
Microsoft® .NET Framework Version 2.0.50727.4927
  ?
Microsoft® .NET Framework Version 3.0.6920.5011
   
Microsoft® .NET Framework Version 4.0.31106.0
  ?
Microsoft® CoReXT Version 7.250.4232.0
  ?
Microsoft® Find Fast Version 8.0
   
Microsoft® Silverlight Version 5.1.10411.0
  ?
Microsoft® Windows® Operating System Version 12.0.7600.16385
  ?
Microsoft® Word for Windows® 97 Version 8.0
   
MozBackup
  ?
Mozilla Corporation - Firefox Version 13.0.1
   
Mozilla Foundation - Firefox Version 13.0.1
  ?
Mozilla Messaging - Thunderbird Version 13.0.1
   
MWPImportUtil Version 1.0.0.0
  ?
Piriform Ltd - CCleaner Version 3, 20, 0, 1750
   
Safer Networking Limited - Secure Shredder Version 1.9.0.0
   
Safer Networking Limited - Spybot - Search & Destroy Version 1, 5, 2, 0
   
Safer Networking Limited - Spybot - Search & Destroy Version 1, 6, 0, 0
  ?
Safer Networking Limited - SpyBot-S&D Version 1, 6, 2, 0
  ?
Safer-Networking Ltd. - Spybot - Search & Destroy Version 1, 6, 2, 0
   
Skype Version 5.6
  ?
Synaptics Pointing Device Driver Version 16.0.2 01Mar12
  ?
VideoLAN - VLC media player Version 2,0,0,0
   
WildTangent - Game Explorer Categories Version 31.1.0.34
   
WildTangent - Game Explorer Categories Version 32.2.0.11
   
WildTangent Games App Presence Detector Version 4.0.5.6
   
WildTangent Games App Version 4.0.4918.0
   
Wireless PAN DHCP and DNS Server Version 15, 1, 0, 0
   
WizLink Application Version 1, 0, 0, 1
  ?
Ziff-Davis Media, Inc. - ContextEdit Version 1.2

i  Mouse over to see details, click to see where software is installed.
  ?  Marks software last used within the past 7 days.
  ??  Marks software last used within the past 90 days, but over 7 days ago.
???  Marks software last used within the past year, but over 90 days ago.
????  Marks software last used over 1 year ago.
  Unmarked software lacks the data to determine last use.
-R.
Windows 7 (Home Premium) SP1; 64-bit
DVD Profiler 3.8.1
DVD Profiler Unlimited Registrantdav4is
Don't feed the trolls!
Registered: September 10, 2008
United States Posts: 164
Posted:
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re SpyBot log, not sure what I'm looking for, but there appears to be no TeaTimer Log (and TeaTimer IS running).
-R.
Windows 7 (Home Premium) SP1; 64-bit
DVD Profiler 3.8.1
DVD Profiler Unlimited RegistrantStar ContributorLewis_Prothero
Strength Through Unity
Registered: May 19, 2007
Reputation: Superior Rating
Germany Posts: 6,730
Posted:
PM this userView this user's DVD collectionDirect link to this postReply with quote
TeaTimer is the realtime registry protector of Spybot.
It's quite a useful tool, but may prohibit the installation of legit programs too.

It's been quite a while since I used it, let's see if I still recall correctly where to find it:

1) Enable the "Advanced Mode" of Spybot
2) In the left panel of Spybot you find a button named "Tools", click on it.
3) In the left panel you now should see (among others) a button named "Resident", click on it.
4) In the main panel you now should be able to see the status of "SD-Helper" and "TeaTimer" (flagged/unflagged = enabled/disabled). Right below this is a small log-window which shows you the last actions taken by these modules. Check for entries that are DVDProfiler related (if unsure check for timestamp)

The easiest way to find out if TeaTimer is the culprit would be to temporarily disable it and give the installation of DVDProfiler a retry.
It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?


Registrant since 05/22/2003
DVD Profiler Unlimited Registrantdav4is
Don't feed the trolls!
Registered: September 10, 2008
United States Posts: 164
Posted:
PM this userView this user's DVD collectionDirect link to this postReply with quote
Only two items were denied. Here is the complete list:

6/24/2012 2:43:03 PM Denied (based on user decision) value "Google Update" (new data: ""C:\Users\DAV4IS\AppData\Local\Google\Update\GoogleUpdate.exe" /c") added in System Startup user entry!
6/25/2012 4:00:17 AM Denied (based on user decision) value "wextract_cleanup0" (new data: "rundll32.exe C:\Windows\system32\advpack.dll,DelNodeRunDLL32 "C:\Windows\TEMP\IXP000.TMP\"") added in System Startup global entry!
6/25/2012 5:23:17 AM Allowed (based on user decision) value "Start Page" (new data: "http://freepages.genealogy.rootsweb.ancestry.com/~dav4is/ODTs/index.html#TOP") changed in Browser page!
2012-06-25 13:34:34 Allowed (based on user decision) value "DriverFinder" (new data: "C:\Program Files (x86)\DriverFinder\DriverFinder.exe") added in System Startup user entry!
2012-06-26 09:47:34 Allowed (based on user decision) value "Everything" (new data: "") deleted in System Startup global entry!
2012-06-26 16:33:30 Allowed (based on user decision) value "Everything" (new data: ""C:\Program Files (x86)\Everything\Everything.exe" -startup") added in System Startup global entry!
2012-06-26 17:03:16 Allowed (based on user decision) value "Start Page" (new data: "http://search.babylon.com/?affID=113959&tt=060612_7_&babsrc=HP_ss&mntrId=06c0032b000000000000685d43414d2c") changed in Browser page!
2012-06-26 17:03:21 Allowed (based on user decision) value "{98889811-442D-49dd-99D7-DC866BE87DBC}" (new data: "Babylon Toolbar") added in Global browser toolbar!
2012-06-26 17:03:24 Allowed (based on user decision) value "{2EECD738-5844-4a99-B4B6-146BF802613B}" (new data: "") added in Browser Helper Object!
2012-06-26 17:03:41 Allowed (based on user decision) value "{47CEEE9C-3B9B-492C-95CA-1AC3A99D154C}" (new data: "") added in Browser Helper Object!
2012-06-26 18:22:16 Allowed (based on user decision) value "{98889811-442D-49dd-99D7-DC866BE87DBC}" (new data: "") deleted in Global browser toolbar!
2012-06-26 18:22:16 Allowed (based on user decision) value "{2EECD738-5844-4a99-B4B6-146BF802613B}" (new data: "") deleted in Browser Helper Object!
2012-06-28 04:40:09 Allowed (based on user decision) value "{318A227B-5E9F-45bd-8999-7F8F10CA4CF5}" (new data: "") deleted in Browser Helper Object!
-R.
Windows 7 (Home Premium) SP1; 64-bit
DVD Profiler 3.8.1
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