I've been getting an error off/on when updating the online database with dvd profiler -

"Cannot create file [location of database]customgenres.dat".

I don't get it all the time and I can click ok and the shut down dvd profiler.

I have tried manually deleting the file (it already exist). I have tried database restore.

I have no custom genre's set. The database is on a network share.

I can access (and update) the database ok. (which is at the same location).

I am using vista SP1 on a laptop (I know I get the error on the laptop), I can't remember if I get this error when using a desktop to access the file locally.

Quoting goblinsdoitall:

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Sounds like simultaneous access attempt on the network resource.
This can happen if a network attached workstation is trying to refresh all data resources (needed or not).

Umm.. but I [obviously] don't have both PCs using dvd profiler. I'm not sure what can be accessing this file but not accessing any other file.

Quoting goblinsdoitall:

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Quoting pauls42:

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Umm.. but I [obviously] don't have both PCs using dvd profiler. I'm not sure what can be accessing this file but not accessing any other file.

For the access it suffices that the data is stored in a shared folder. Workstations check frequently if the data available in network resources has changed.

Do you have DVDP installed on both PCs?
If "Yes", does the problem occur on both PCs?
Since especially Vista is somewhat restrictive concerning writing rights, did you explicitly allow reading AND writing for this file?

I know it happens on Vista, and yes I have allowed writing to the complete folder since I update the database on that machine. And all the updates work.

I corrected the initial post - since it seems to happen after I have uploaded my database to the online (and not when I shut down dvd profiler).

And it doesn't happen all the time.

And I've just checked - and yes I just got the error on my XP SP3 machine (where the database is on the E drive - local - Not network). (So that's the same error on XP and Vista)

And yes, dvd profiler is installed on both the machines. (and no - my laptop isn't switched on.)

Quoting goblinsdoitall:

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Still thinking about a network problem, associated with the shared folder.

Let me have a guess: Your XP is the home edition, and the database was first installed from this (XP) machine while the update to 3.5 was installed from the other (Vista)?

EDIT: Other possible way: Do you have Norton Internet Security installed?

XP professional SP3

Database has always been on the XP machine, I'm just sharing the directory (s) with the vista machine.

Database was updated first via the XP machine (I believe, although you make me doubt myself)

Norton Internet security <spit> - I wouldn't touch it with a barge pole.

I do use Sygate personal firewall on the XP machine.

Quoting Giga Wizard:

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When you access the database from Vista machine on the XP machine, Vista could change the User access rights while accessing tha data. You could end up in a situation where the XP machine no longer has the rights to that file.

I'm not sure what the answer is then. If both machines are losing the rights to this single file. (since both machines can give this error).

Quoting Giga Wizard:

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try work some time with 1 computer only (not sharing the access) see if still happens, then switch to the other (still without sharing the access). If both are working trouble free (with out sharing the same files), that would indicate sharing problem between the 2 computers and their Operating system.
Solutions one way traffic, Updating and changing one one computer only. Copying the data from one computer (editing and updating) to the consulting computer?

well, I've tried without sharing the database - this loads just fine (and no error). Re-tried again and the error re-appears.

So it's just when the file is shared. - a shame I can't specify the location of that file in the file locations options.

I could go back to only updating on one PC and copying every night to the other. But it would be very inconvenient since I would want to use the laptop to update whilst I was watching the tv.

I'll have to give that some thought. I may just have to live with the error permanently.

It's highly likely that the error only occurs because of the mixture of Vista and XP. So if you either upgrade the XP-machine or downgrade the Vista-machine the error should disappear.

Quoting goblinsdoitall:

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It's highly likely that the error only occurs because of the mixture of Vista and XP. So if you either upgrade the XP-machine or downgrade the Vista-machine the error should disappear.

I only have one legal copy of vista, so I can't update the xp machine (and besides I don't know if it's vista compatible).

The vista laptop was bought so I could use vista (and everything woks nicely).

TBH - neither option is practicable.