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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1 2  Previous   Next
Backup,restore and close splash screen ERRORS
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DVD Profiler Desktop and Mobile RegistrantPhe0nix
Registered: May 30, 2007
Posts: 77
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When i open the program the splash screen pops up and i close it and get an errror msg.

When i attempt to backup my profiles i get the following error...

When i try to add headshot from the general discusion thread V3 i get the following error...
My collection PHPdvdProfiler Custom edited ( Matrix theme )

My collection PHPmyProfiler  Some customization ( FireFox or IE 7 )
DVD Profiler Unlimited RegistrantStar Contributorcvermeylen
Registered: March 13, 2007
Reputation: High Rating
Belgium Posts: 1,946
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Try a database repair. The command can be found in "All Programs --> DVD Profiler"
View my collection at http://www.chriskepolis.be/home/dvd.htm

Chris
DVD Profiler Desktop and Mobile RegistrantPhe0nix
Registered: May 30, 2007
Posts: 77
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If i uncheck "include cast and crew with photos" it does a complete backup per the error messages. I'll try the repair and recheck the box thanks

Update: Repair didn't help, all errors still present. Goes to 18% and produces error. Related to cast and crew photos ver 3
My collection PHPdvdProfiler Custom edited ( Matrix theme )

My collection PHPmyProfiler  Some customization ( FireFox or IE 7 )
 Last edited: by Phe0nix
DVD Profiler Unlimited RegistrantStar Contributor?
?
Registered: March 14, 2007
Posts: 3,830
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are you accessing the database from several computers over a network?
or have you severall instances of DVD Profiler running on your computer as different users?
close all "dvd profiler's' running.
What OS are you running on your computer?
Is MS access used on dvd profiler database?
Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions.
 Last edited: by ?
DVD Profiler Desktop and Mobile RegistrantPhe0nix
Registered: May 30, 2007
Posts: 77
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I have never tried to access a database on other pc's but the program does exist on other pc's on the network. I will try again and dissconnect the only running pc from the router.

I only have the one user on my XP system, however i have a dual boot with vista but i've booted into XP.

No other instances of DVD Profiler running.

Don't know anthing about MS access so i would imagine it's not used.

I never had this problem untill i loaded up Headshots V3 to add photos to my cast and crew data. When i uncheck the restore option to included cast and crew with images the backups are successfull. So it's related to the cast and crew images somehow.
My collection PHPdvdProfiler Custom edited ( Matrix theme )

My collection PHPmyProfiler  Some customization ( FireFox or IE 7 )
DVD Profiler Unlimited RegistrantStar Contributor?
?
Registered: March 14, 2007
Posts: 3,830
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did you follow all the instructions to install Headshots V3?
Quoting Juoquim:
Quote:
Restoring the current version of the HMDB to your local database:
Quote:
    A.  Download the HMDB from one of the mirrors Here
    B.  In DVDP: File | Restore Database
    B.  Browse to the location of the Master_Headshots_Backup.dpb file you just downloaded.
    D.  Select the file, click Open | Next
    E.  Uncheck all options except "Restore cast and crew databases (including photos)"
    F.  Select Let me Compare and click OK.

there is Headshots V4.
And have you made a backup of your database before installing the headshots?
If the repair did not work, you may want to recover from your backup?
Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions.
 Last edited: by ?
DVD Profiler Desktop and Mobile RegistrantPhe0nix
Registered: May 30, 2007
Posts: 77
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every time i add a dvd to my collection i make a backup however i recently made alot of changes with box sets and adding my own images for titles not in DB and i don't want to backup profiles and risk loosing any of my work. I would have to verify all tags that exist and all box set edits and many other things. Too risky to attempt. I did reinstall headshots V3 and didn't choose the compair option and it installed correctly but still get errors related to V3. And V4 is for the new version of DP when it comes out, or have i missed something. I hold out for a possible post from Ken, as he should know why i'm getting this error. As i said i can back all profiles so long as i uncheck cast and crew with photos.


Update: New errors messages after running repair utility and cleaning images directory.

Error 1

Error 2
My collection PHPdvdProfiler Custom edited ( Matrix theme )

My collection PHPmyProfiler  Some customization ( FireFox or IE 7 )
 Last edited: by Phe0nix
DVD Profiler Unlimited RegistrantStar Contributor?
?
Registered: March 14, 2007
Posts: 3,830
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OK see if you can make a backup without the crew and cast photos.
start a new database, restore the backup in that new database and see if you have important things missing.
Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions.
 Last edited: by ?
DVD Profiler Unlimited RegistrantStar Contributor?
?
Registered: March 14, 2007
Posts: 3,830
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verry strange behaviour. You do have a good Antivirus program running on your computer?
and offcourse you are accessing the database now localy on your computer and not over network?
Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions.
 Last edited: by ?
DVD Profiler Desktop and Mobile RegistrantPhe0nix
Registered: May 30, 2007
Posts: 77
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Yes as i mentioned above i have successfully made a backup without the photos but i haven't tried to restore the backup. I was going to try that and so i tried to reopen DP and got the following error meswsage that i have never received even since my post here on the subject. I have opened and closed it many times and it now thinks i already have it running but i don't. All the pc's on the network have been disconnected from the router. We'll time for a restart

Hmmm

Update: Norton Internet Security 2007 updated as of 2 days ago..

Back in a few going to restart
My collection PHPdvdProfiler Custom edited ( Matrix theme )

My collection PHPmyProfiler  Some customization ( FireFox or IE 7 )
 Last edited: by Phe0nix
DVD Profiler Unlimited RegistrantStar Contributor?
?
Registered: March 14, 2007
Posts: 3,830
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download this tool if you will: a-squared HiJackFree

it will you graphical show what is on your system in startup.
we are interested in processes: should be al green, if yellow: start ask questions: if red: problem
same for autorun.
don't forget to update this utility right hand top under the question mark, the right icon (gear) then second tab of new window update.
Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions.
 Last edited: by ?
DVD Profiler Desktop and Mobile RegistrantPhe0nix
Registered: May 30, 2007
Posts: 77
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Nice utility. I'll give it a try. Did a restart and now it opens again but back to the same old errors..


Update :

The Database error wasn't related to DP in any way, it was a Plugin ( CCV ) and i needed to create a database for the plugin. However after creating a DB i am still unable to create a backup  due to the "Engine Error #8708"
My collection PHPdvdProfiler Custom edited ( Matrix theme )

My collection PHPmyProfiler  Some customization ( FireFox or IE 7 )
 Last edited: by Phe0nix
DVD Profiler Unlimited RegistrantStar Contributor?
?
Registered: March 14, 2007
Posts: 3,830
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you still sit with a broken database. Try again
  • close DVD profiler
  • goto your windows XP start
  • All programs
  • DVD Profiler
  • Database Repair Utility
  • see if this fixes your database?
    Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions.
    DVD Profiler Unlimited RegistrantStar Contributor?
    ?
    Registered: March 14, 2007
    Posts: 3,830
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    Quoting Phe0nix:
    Quote:
    The Database error wasn't related to DP in any way, it was a Plugin ( CCV ) and i needed to create a database for the plugin. However after creating a plugin i am still unable to create a backup  due to the "Engine Error #8708"

    you have CCV 1.6.2 ?
    Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions.
    DVD Profiler Desktop and Mobile RegistrantPhe0nix
    Registered: May 30, 2007
    Posts: 77
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    Yes it's 1.6.2 . I am still unable to make backups due to the other errors. I don't get the DP already running error since the restart.  I installed the app your suggested and ran the update and i had many yellows but no reds. Still working on corrections via the info on the site it takes me to. I also did a refresh of the online database. No major issue according to the sw

    The Plugin ver is the latest too V1.4
    My collection PHPdvdProfiler Custom edited ( Matrix theme )

    My collection PHPmyProfiler  Some customization ( FireFox or IE 7 )
     Last edited: by Phe0nix
    DVD Profiler Unlimited RegistrantStar Contributor?
    ?
    Registered: March 14, 2007
    Posts: 3,830
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    ok, another one to bring your software up to date is this one (free for personal use)
    Personal Edition (PSI) - Free
    will check the status of you software and tell if there is a problem

    here you find the advise what to do and technical reference
    Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions.
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